The Book-keepers Forum (BKF)
The Book-keepers Forum (UK) -> Book-keeping Software -> Sage Instant Accounts - Version 12 - Help Please
Post Info TOPIC: Sage Instant Accounts - Version 12 - Help Please
Terri


Senior Member

Status: Offline
Posts: 411
Date:
Sage Instant Accounts - Version 12 - Help Please
Permalink  

I received today a mock computerised bookkeeping exam paper and disc from the ICB. 

When I try to restore the info from the disc  - I get this message:

Data has been found from a previous version of this program.  This will now be converted to the current version.

The screen then has a little pop up box afterwards that says:

Converting Journal Skeletons

And then nothing happens, I have left it running for over an hour as the first message said that it might take some time.

 

I have called the ICB and they told me that its not something that they can help me with and to speak with my tutor.  I emailed my tutor and she has no idea why its not working.

 

Does anyone know why its not working

 

Thank you

 

Terri



__________________

Terri Homyard AICB CB. Cert PM. Dip

A1 Bookkeeping & Payroll Services

www.a1-bookkeeping.co.uk
Marky65


Guru

Status: Offline
Posts: 771
Date:
Permalink  

Hi Terry

I used to have this often when I worked in practice. Basically Sage has locked for some reason and you have to shut it down, you may be able to do this in the normal way or you may have to do it through windows task manager (ctrl alt delete) and then re open sage in the usual way, it may say that you are already logged on and do you wish to continue, say yes.
You should find that the data for the restored company is there, if not you will have to restore again and hopefully it won't happen again.

Hope this helps but please ask if you need any more halp.

Regards
Mark

__________________

M & G Associates

Website www.mgassociates-accountancy-services.co.uk/

Accountancy Services Plymouth, Bookkeeping Payroll Sage Training

 
Terri


Senior Member

Status: Offline
Posts: 411
Date:
Permalink  

Thanks, I've tried that and the info has downloaded but when I try to add an invoice I get a box come up saying Open File - Waiting to open file FUNDIDXDTA and the screen freezes and the file seems to load and load but never finishes - it gets to the end of the bar and then starts again.

I have looked in the file maintenance problems report and there are 2 errors - file size is incorrect and 71 warnings generated - Foreign Gross Amount in header 1-71 disagrees with net and tax in header

Could this be anything to do with it?

Terri

__________________

Terri Homyard AICB CB. Cert PM. Dip

A1 Bookkeeping & Payroll Services

www.a1-bookkeeping.co.uk
Marky65


Guru

Status: Offline
Posts: 771
Date:
Permalink  

Hi Terri

This is now completely beyond me, so sorry.

Regards

Mark


__________________

M & G Associates

Website www.mgassociates-accountancy-services.co.uk/

Accountancy Services Plymouth, Bookkeeping Payroll Sage Training

 
Terri


Senior Member

Status: Offline
Posts: 411
Date:
Permalink  

No worries Mark, thank you for trying anyway. I have a feeling that I may be here all night :D

__________________

Terri Homyard AICB CB. Cert PM. Dip

A1 Bookkeeping & Payroll Services

www.a1-bookkeeping.co.uk
Denise


Senior Member

Status: Offline
Posts: 142
Date:
Permalink  

Hi Terri,

Have you got it working yet?
If it is the level 2 mock for the company called Arena Aerospace I have a disc I could send you to try.

Denise

__________________
Denise
www.niftynumbers.co.uk
Alison


Senior Member

Status: Offline
Posts: 357
Date:
Permalink  

Hi Terri

Have you sorted out your sage problem yet?

If not try googling sage forums, this site I go on and find the answer to most things (sometimes technical IT side of things, one time I had customer pc because it has changed to america setting by accident it was not letting me type in any form of date in any of the supplier, customer or banking screens and someone had a solution to this even and how to change the settings of the computer to english and to make it remember them, customer pc kept defaulting back to american constantly.

Alison

__________________
Terri


Senior Member

Status: Offline
Posts: 411
Date:
Permalink  

Thanks Alison, I will try that today.

Denise that would be great if you would do that for me. I will look on the forum today like Alison suggested first but if not it might be my disc? Could you please tell me how you restored the disk? I restored from my G Drive (the disc) and loaded something called backup 002. I tried loading up 001 but there was one one customer and one supplied on that one. Did you manage to restore it ok.

I am just panicing a bit now as I looked through the mock paper and there wasnt anything on there that I thought that I would struggle with so I called the ICB and ordered the exam which is being issued today. I am worried that it might arrive next week and I wont be able to do the exam.

Terri

__________________

Terri Homyard AICB CB. Cert PM. Dip

A1 Bookkeeping & Payroll Services

www.a1-bookkeeping.co.uk
Denise


Senior Member

Status: Offline
Posts: 142
Date:
Permalink  

Hi Terri,

No problem, I will send you the disc if you pm me your address.

Mine restored with no problems, also the actual exam restored ok. It sounds like the disc, I can't remember what the actual backup was called but I think there was only one back up on the disc and a pdf or word document with a trial balance, I am at work at the moment so I will have a look at the disc when I get home, but I just followed the instructions on the sheet that came with it.

Don't panic, I will send my disc straight out to you and you get 2 weeks to do the actual exam.

Denise

__________________
Denise
www.niftynumbers.co.uk
Alison


Senior Member

Status: Offline
Posts: 357
Date:
Permalink  

HI Denise

That is really nice what you are doing for Terri. It is nice to find a forum where people are nice to each other and helpful, there are quite a few forums where there arguing and people insulting each other so it is nice to read forum where people are helping each other.

Alison

__________________
Terri


Senior Member

Status: Offline
Posts: 411
Date:
Permalink  

I couldn't agree more Alison, thank you so much Denise, I will pm you my address, you are an absolute star :D

Terri

__________________

Terri Homyard AICB CB. Cert PM. Dip

A1 Bookkeeping & Payroll Services

www.a1-bookkeeping.co.uk
Terri


Senior Member

Status: Offline
Posts: 411
Date:
Permalink  

I went onto a Sage forum as suggested by Alison and a lady there sorted it out for me - so I can now do my mock level 2 computerised exam and the real one later on in the week when I get the disc to go with my paper.

Thank you to Denise, Alison and Mark for your help

Terri

__________________

Terri Homyard AICB CB. Cert PM. Dip

A1 Bookkeeping & Payroll Services

www.a1-bookkeeping.co.uk
Weebly_one


Veteran Member

Status: Offline
Posts: 30
Date:
Permalink  

Sorry I came along too late to help, being a Sage person! But I am so pleased toread this thread at how generous you guys on this forum are with help and info.

I just can't get on often enough during school hols, and I should be working now not reading the forum!!!!

__________________
Weebly/Aly - Silicon Bullet Ltd
Terri


Senior Member

Status: Offline
Posts: 411
Date:
Permalink  

Thank you, yeah I find this place so useful too, and friendly

Terri

__________________

Terri Homyard AICB CB. Cert PM. Dip

A1 Bookkeeping & Payroll Services

www.a1-bookkeeping.co.uk
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.
The Book-keepers Forum (UK) -> Book-keeping Software -> Sage Instant Accounts - Version 12 - Help Please
Tweet this page Post to Digg Post to Del.icio.us
Members Login
Username 
 
Password 
    Remember Me  
©2007-2024 The Book-keepers Forum (BKF). All Rights Reserved. The Book-keepers Forum (BKF) is a trading division of Bookcert Ltd. Registered in England Company Number 05782923. 2 Laurel House, 1 Station Rd, Worle, Weston-super-Mare, North Somerset, BS22 6AR, United Kingdom. The Book-keepers Forum and BKF are trademarks of Bookcert Ltd. This forum is a discussion forum only. There will usually be more than one opinion to any question and any posting should not be viewed as a definitive solution. No responsibility for loss occasioned to any person acting or refraining from action as a result of any posting on this site is accepted by the contributors or The Book-keepers Forum. In all cases, appropriate professional advice should be sought before making a decision. We reserve the right to remove any postings which are offensive, libellous, self-promoting or engaged in covert marketing. We will not notify users of removals. The views expressed in the forum posts are those of the individual and do not necessary reflect or agree with those of The Book-keepers Forum. Any offensive or unsuitable posts will be removed by the moderators. Any reader of this forum can request for a post to be looked into by sending an email to: bookcertltd@gmail.com.

Privacy & Cookie Policy  About