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Post Info TOPIC: Client Charges and a new Bookkeeper questions...


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Hi to all,

I am starting the process to work from home, getting the info together, company name, looking at software, website set-up etc, before I go live, hopefully in the next 2-4 months, offering a Bookkeeping  service incl. Payroll up here in lovely central Scotland. My background is : done everything in sales, from bottom to top, some accounts, but always worked with figs, budgets, P&L etc, so for home working chose Bookkeeping, and have qualifications through ICB.
So, what to charge ? per hour I know but what ? For instance, my local Business Gateway (part of Scottish Enterprise), do free seminars, workshops etc, for start-up companies, covering all sorts of things, and last night at the Start-Up seminar, beside me was a guy setting up as a sole-trader joiner in the next 2-3 months, no vat, and he can be one of my 1st clients after having a chat with him and exchanging contact details. But what would be a normal estimate charge in hours worked on a small trader account, say per month, per quarter ? Any help would be appreciated, look out for more shortly !!

thx to any replies   biggrin

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How long is a piece of string.

I find that my charges are very much geared towards the clients. whilst I am careful not to put myself in a position where I am working for next to nothing or even free! you do need gear charging levels towards clients income.

I would try not to go below £8 per (genuine) hour for anyone although sometimes you inevitably will.

You mention that the guy that you're looking at being your first client is also a start up. You need to confirm what he expects of you as some people expect an accountant rather than a bookkeeper!

Try to get clients to adopt VT Cashbook (it free) as that will make your life so much easier in taking the clients cashbook and turning it into a set of books for them.

What software is your business going to be using?

I take it that you have your ICB practicing certificate (which will cover you for MLR) if not you need to get that before setting up self employed.

Good luck with the new venture,

Shaun.


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I am finding the rates you can charge do vary between £15 per hour to as little as £7. I always look at the type of work, is it simple Book-Keeping or is there more to the role? Will you be saving them money in accountancy fees, and obviously some companies can simply afford to pay more than say a small corner shop etc. The danger is, initialy, you want the work but you need to cover the cost of MLR, softwear, prof. liab insurance etc so I agree not below £8 even in these times!
Tony

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Woops just read that back SIMPLE book-Keeping!! I meant was there more expected such as cashflow or P & L analysis.
Tony

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I try not to quote a per hour rate, however if pushed I never quote less than £15 plus vat. I prefer to give a fixed fee per month and rarely do I lose out and usually the hourly rate works in my favour. Again I never go below £50 per month (not much more than a tenner a week) and my highest fixed fee is £500 per month. Clients seem to like to know what they are being charged each month rather than a random amount of hours.

Of course in the case of this particular client I would probably only see him once a year, as he is not vat registered and is just starting out, after initially getting him to keep some degree of bookkeeping, eg on VT like Shaun says (or more probably telling him to keep 12 envelopes marked witrh each month of the year!) I would do his books in one go. If you offer tax returns, I would probably price up as £250 for accounts and tax return.

But Shaun is absolutely right, it all depends on the client and of course at the start of your business it is tempting to start at a give away rate just to get the job, but it then becomes difficult to get thatcklient on a proper rate. I would rather start high and if it looks like the potential custom may be eking away, suggest ways around it, e.g instead of bringing books in monthly, I'll do them quarterly which will save time. But steer away from quoting an hourly rate.

A further example. I have just picked up a client to start in April. I have had a look at the bookkeeping (This is just bookkeeping and not final accounts/tax work) In my head I thought I could do this for around £100 to £150 per month. I noticed his present bookkeeper is charging £550 (and has been for 6 years!) and he has been happy to pay it. I have quoted £200 and he is delighted, I probably could have gone higher but I wouldn't want to rip him off. But people will often be prepared to pay more than you think.

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Rob
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Sounds like you are really busy Rob.

Good to see. How do you get so many enquires? Or are you in an area where there are alot of small business?

How did the old bookkeeper get away with charging that much?

A

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Amanda



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Hi Amanda,
Yes it is busy and I am seeing a new client tomorrow and another on Friday and just picked up a new telephone answering client this week too. I don't think I'm in a particularly great area, Coventry isn't the most salubrious place in the country but there are small businesses everywhere (like yours and mine) and it is a question of getting yourself noticed. I am a great believer in the old adage of 'people buy people', so if you get in front of enough people and they like you/think you know what you are doing then you will get the job more often than not, which is why I won't under price myself. Of course there will always be those who will buy on price but they will normally be clients who are going to be a pain anyway. I have often wondered about doubling my prices and see if I can retain half my client base, thus earning the same for half the work, but I've never dared do it!

I have no idea how the other bookkeeper managed to keep that job and the client was fiercley loyal to her too (I guess he doesn't want to feel a mug for paying it all this time!). I know him via my BNI group and it hgas taken about 4 months for the penny to drop. I never do a hard sell but let him come to the conclusion that £350 per month saving equates to him taking his family on an extra skiing holiday a year!

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Rob
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Thanks for all the info, really useful.

Thanks for the suggestion Shaun on the VT Cashbook.

I have Sage Instant Accounts on the PC, approx 6mths left on the license for this year from doing the ICB Lev II Comp. but see a need to either upgrade or use an alernative as time goes on, after reading the different postings on the forum about software. Seems a big difference between some companies on software, upgrades, renewals etc, but I have found using Sage v. easy, but then have not tried any others, so any suggestions, fire away.

I have applied to the ICB regards the Practice Cert., so waiting on an update.

My preference is for a fixed fee, I would think I would prefer this, and as suggested, with an understanding between parties as to what is expected of each, the fee would then apply. Anything else can be discussed and charges/reveiwed as and when.

With regards PI insurance, ICB directed me to Trafalgar (TRM) for a quote, upto 100k cover for 168GBP p.a.. However, Finbury Insurance through comparethemarket.com have qted 70GBP, anyone have a veiw on this ?

I will try not to use up all my lives today, a few more questions to come, but the forum so far over the last few months has been great, keep up the great help.

cheersmedears  biggrin



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Whatever you think that you are going to make in your first year halve it and aspire to hit that figure.

Most new bookkeepers are lucky to make £5k in the first year but it's just like rolling a snowball down a hill. Aim to pick at least one new client every month and in no time you're a proper business with more work than you can handle... It's just getting the ball rolling that's the hard part.

And even when you can't really afford to don't be afraid to get rid of clients that are problem cases either due to dodgy practices that they refuse to change or just difficulty extracting any money out of them (think that we all get at least one of those at some stage and it won't necessarily be the one's that are short of a bob or two).

I mention first year turnover as your PII will be based on this estimate.

You only need £50k cover on your turnover. So will bring your Trafalgar quote down dramatically as they're normally the cheapest.

Another two to get quotes from are Hiscox and Morethan. Hiscox is generally more expensive but covers you for more... Basically covers you for the things that under the other policies you think that your covered for!

Worry not, you've got a lot more lives left yet. Always happy to try and help those who are trying to help themselves.

Shaun.


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Pricing strategy is the key to making good profits. Some tips:

1) Never ever quote or charge an hourly rate...offer packages at a fixed fee.

2) Learn how to sell with value

3) Remember that birds of a feather flock together so be careful what clients you take on to start with.

4) Invest in client management and education.

If you get this right you can generate up to £50 an hour.


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lor


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I echo what was said below, don't go too cheap, because it will be difficult to increase later.

I have a client, who I do about 3 hrs work for a month I charge £50.00 per month.

I have been thinking when it comes to do his Tax Return, would it be reasonable for me to charge a one off fee for say £50, for doing all the tax return related tasks and final accounts.

Otherwise I would feel like I am doing this for free, I have discussed with client me doing the return also, but we haven't discussed price yet.

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I would say minimum of £100 to prepare accounts and complete self employed accounts.

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Hi there, does anyone use a specific method/ formula for figuring out how much work is involved inorder to quote a fixed fee for a potential client-e.g. 1 minute per invoice for example? Would you ask a potential client for a typical periods invoices to have a look at whats involved or just ask them how many invoices there are per month?

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I don't but I would normally say to someone whose books I had not seen, eg if someone phones for a quote, that I charge from £50 per month but the average tends to be £100 (this way I am preparing them for a higher rate). I'll also say it is very difficult to give an accurate quote without doing some of the work but so long as they are happy for a shift up or down let's say £75 per month. Otherwise I'll say, lets work on £15 per hour for the first quarter and then set on afixed fee if that is more appropriate. For limited companies, other than 1 invoice per month contractors, I will go in at £100 per month from the start.

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Rob

Do you think you could write a book in your spare time? On top of being busy and successful you are a treasure trove of information.

Cheers
Neil


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We could all chip with the Amigo's Bible of Business and Bookkeeping! I have always seen my strengths at getting the work in rather than doing the work! I'll be the 'Business Development Amigo' in the LLP.

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lor


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I have quoted the client for year end and t/return, they have questioned the price? and asked why I have charged as much as I have.

Reflecting on this, I thought my price wasn't at all expensive, in the end I decided on £250.00.

My thoughts are maybe I should lower my cost, which I don't really want to do, but then if it means keeping the client then I may have to.

I wondered what yours thoughts are on this type of situation.

I am feeling a little disheartened, as I am doing this to earn a living as well as my full time job, I do need both incomes at the moment.

cry.gif

I'm sure things will sort themselves out in the end, they always do!



-- Edited by lor on Wednesday 24th of March 2010 12:27:48 PM

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Hi Lorraine

We all get them... They don't want to pay any tax or anything for our services.

Your charges are a reflection of your skills, training, experience and qualifications.

They take into account your overheads of software licences, insurances, practicing certificates, etc. and of course your own time.

They are not a reflection of your clients ability to pay but rather the amount expected in return for your companies services.

For less than £21 per month your client has the peace of mind of having an expertly qualified accounting technician processing her books. As such the books will be professionally prepared and are less likely to cause an investigation.

The client should consider not only any tax saving that your services have provided but also the avoidance of fines, penalties, interest and surcharges.

Hope that some of the above have recharged your batteries a little as I know that clients like this can ware one down.

All the best,

Shaun.

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lor


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Thanks, Shamus, you have made me feel better, now I have to persuade my client, wish me luck, I will keep you updated. It's a real pain though. I do already charge £50 per month, but then that equals out to about £71 per month, which I feel is reasonable, this includes the vat return every quarter too. I offer a complete service to them.

Wish me luck, think I need it!

-- Edited by lor on Wednesday 24th of March 2010 01:13:37 PM

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Hi Lorraine,

you need to charge what you feel the job is worth and stick with it. the same client would not hesitate in paying £75 per hour plus vat for a 17 year old apprentice to service his car at the local garage because that is what he expects to pay.

However, only you know how complicated this job is. You get £600 a year for doing the bookkeeping so I presume the final accounts is fairly straight forward, but to get into a proper full format with both the P & L and Balance Sheet then it has to be worth £100. Then what is involved with the tax return? Is it just the taxable profit for self employed and a bit of interest, or does the client also have a property that is let, dividends, pensions, CGT etc? If it is fairly simple, then you need to have a minimum charge for a tax return of at least £50 (which is very low). This would be £150 as a minimum charge. I would be tempted to let your client know that £250 is your usual charge and say all those things that Shaun quite rightly says, but that you are willing to offer a discount as times are difficult etc (20% brings it down to £200). But again, if you think it is a £250 job then just don't budge.

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We could all chip with the Amigo's Bible of Business and Bookkeeping! I have always seen my strengths at getting the work in rather than doing the work! I'll be the 'Business Development Amigo' in the LLP.

Ohhhh can I join and write the Bible - I'm very quick and, mostly accurate, on the keyboard, have excellent spag (spelling and grammar to those not from an education background) and layout skills, plus I'm cheap. biggrin

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Clinched on the last comment Sheila! Actually it's about time we had a female Amigoess!

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Rob
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lor


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RobH wrote:

Hi Lorraine,

you need to charge what you feel the job is worth and stick with it. the same client would not hesitate in paying £75 per hour plus vat for a 17 year old apprentice to service his car at the local garage because that is what he expects to pay.

However, only you know how complicated this job is. You get £600 a year for doing the bookkeeping so I presume the final accounts is fairly straight forward, but to get into a proper full format with both the P & L and Balance Sheet then it has to be worth £100. Then what is involved with the tax return? Is it just the taxable profit for self employed and a bit of interest, or does the client also have a property that is let, dividends, pensions, CGT etc? If it is fairly simple, then you need to have a minimum charge for a tax return of at least £50 (which is very low). This would be £150 as a minimum charge. I would be tempted to let your client know that £250 is your usual charge and say all those things that Shaun quite rightly says, but that you are willing to offer a discount as times are difficult etc (20% brings it down to £200). But again, if you think it is a £250 job then just don't budge.




 Thanks for your advice Rob, that given me something to think about.



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I was just thinking that we could do with someone to do all the hard graft!

Actually, why are we stopping at a bookkeepers Bible. Why don't we start our own supervisory body... And training academy... bagsy treasurer.

Wouldn't an Amigoess be a senorita?




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Shaun

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Well I think Shaun has it right too, but sometimes there is a bit of room for manoevre especially if you are doing the regular bookkeeing too. I wont go below £100 (inc vat) for any type of tax return, even if it is just PAYE and I have plenty of clients on £150 to £200. But I do this because I know I can normally rattle through a basic income and expenditure account (these types do not have a business bank account and the only thing worth putting on the balance sheet is my accrual, so I don't prepare one) and tax return in about an hour or so (often they are CIS types). If it is what I would call a proper set of accounts and I am doing everything from start to finish in one go (non vat registered types) then I will not usually go below £250. but I also have a few on the £50 per month taht I will include the final accounts and tax return for simply because my bookkeeper does the monthly stuff and there is plenty left in it.

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I don't know, is Senorita the feminine of Senor? I didn't do Spanish...where's Neils daughter when you need a polyglot?!

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It's amiga -there, I told you I was good!!!!

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Female of amigo is amiga. Senorita or senora is the female of senor (don't know how to do the squiggly line over the letter n).

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Denise
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Welcome Amiga!

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Rob
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Semsley too quick for me!!

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Denise
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Hi Denise, I've got quick fingers. By the way it's the tilde and you can create it on windows by alt+0241 on numeric keypad.

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Wow, you really do need to join in with the amigos bible.biggrin.gif


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Denise
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Jordan wrote:

So, what to charge ? per hour I know but what ?



I think it depends a lot on the area you are based.  
Rural tradesmen are always struggling.
Often useful to know what other "bookies" are charging;  after searching their websites I found this ...  [ link ]   and also ...  [ link ]

I'd be grateful if anyone else has links to share.   biggrin

 



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Bob Sharp
lor


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I thought it was best not to show prices on a website.

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Hi Amigos and Amigas !

I started this link and it has grown a life of its own ! so thx for all the info, very imformative.

On pricing, FYI  I have found an average of 17GBP per hour up here where prices are advertised, so happy days ! Still going the monthly charge route though, start high so can negotiate down if required (20yrs in sales does this!), seems clients want to know set expenditure, which is what we do right ?....

I have read through the PAYE Q & A's on the forum, and would definetely like to offer this as time goes on so:

What qualifications are required and you obviously need to register with HMRC ?

Thx to all with any info once again biggrin

cheersmedears



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Hi all

Just in process of doing my first set of Online SA for a couple of clients, whereby they have kept records of all expenses on a spreadsheet, fairly comprehensive I have to say and all they want me to do is sit down and file online, what do you think is a reasonable charge bearing in mind I've not had to do any of the bookkeeping just do the submission?

Thanks in advance

Karen

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Karen Balloch KB Book-keeping


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If it's the SA200 I would look at between £75 and £100.  It's more than just copying numbers, you're clients need to realise that not everything they've put on the spreadsheet will be allowed.  They're not paying you to put numbers in boxes but rather for your expertise in knowing which numbers you are allowed to put in the boxes.

Kris

-- Edited by kjmcculloch on Wednesday 22nd of September 2010 03:07:41 PM

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Thanks KM - as usual I think that I undersold myself, lesson well learnt, but pricing is the bit I am struggling with as I am a bit of a soft touch - need to toughen up

Karen

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Karen Balloch KB Book-keeping


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Just out of interest, what did you charge?

Kris

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Hi, must ask, with all the quoted prices, does anyone do office visits for a fixed fee - say once a week visit? I still do an hourly charge on my clients as do a lot of office visits then work at home on top.


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I do office visits and start at £100 per day pro rata based on 7.5 hour day.

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Hi Kris apologies for delay in replying - I only charged £40 - to be honest it really was an easy one to complete - before getting there I had it in my head that I should be charging 50-75, but once I'd actually done it I couldn't bring myself - need to let him know that charges will be going up for next yearwink
Thanks

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Karen Balloch KB Book-keeping


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Hi Donna

Clients that I go into collect data from and have quick meetings to update or handover information I tend to add the time spent in their office onto the total hours that I am charging them for work done.

Hope that is of some help

Karen

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Karen Balloch KB Book-keeping


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Karen, I think the main thing in all of this is that you need to be happy that you are getting paid for the time you spend, and the client needs to be happy that they have received good value for money.

On the point about charging extra for visiting offices, I tend not to do it. Most of my clients work from home, so either I pick up their paperwork or they drop it off, and once I've finished I return it. I have a few that when I return it I file it away for them, but I tend not to charge extra for this.

To be honest I tend to end up chatting away for ages with most when I pick up or drop off paperwork sometimes about their accounts, but other times about life and business in general. I see this as part of my PR and get a lot of useful information and contacts from it.

Kris

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Hi Kris
Thanks again for your response. For the time spent I think it was a fair charge, but in reality I think he needs to appreciate the value added by me actually doing the submission for him, ie in checking that his figures add up and ensuring that claims are valid etc so will review pricing before next year.
With regards to charging for office visits, this does tend to be the ones that I do a little bit in the office, ie accessing receipts/invoices on their server before taking it away to complete, and naturally chin wags come FOC expecially when there is coffee and nice biscuits on offer:)

Karen

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