Are you on the Banking menu? I have just opened mine and I have 1200 (normal bank a/c), then 1210, 1220 and so on, 1230 is petty cash.
If you scroll down although the accounts are greyed out when you land on themand click they go blue and then you can click on RECONCILE on the bar above and it will come up with a box in the middle of the screen. It should work I have tried mine and its OK.
Its the cash account 1235, if you double click on it then you get a screen, Bank record cash register,
In the Account details tab is a box in the bottom right which you untick to allow this account to be reconciled, at home on 2009 I can untick this box but at work on instant accounts v12 that option is greyed out for some reason and I could do with making it not grey so that I can reconcile the account.
Just wondered if anyone had come across this problem before
Sorry didn't really explain myself very well before.
I've just had a look at mine and mine isn't greyed out. It wasn't set up like that originally was it? When the 1235 was originally set up? Just a thought maybe someone set it up wrong?
Have you get SAGE support at all, either at home or at work?
Hopefully Sheila will be on here later as she is a wizz at Sage.
I've just had a look at mine and mine isn't greyed out. It wasn't set up like that originally was it? When the 1235 was originally set up? Just a thought maybe someone set it up wrong?
Have you get SAGE support at all, either at home or at work?
Hopefully Sheila will be on here later as she is a wizz at Sage.
Sorry couldn't be of more help. A
Thanks for having a look, it does look like it's been setup wrong.
I think they do have sage support at work so i'll give rhem a tinkle and see what can be done. It's reconciled on paper so if nothing can be done I'm thinking open a new account that can be reconciled and transfer the balance so that in future I can reconcile it properly and just leave the old account there as a record or print it off and delete it.
What about printing off the statement from Sage for the cash account and then reconciling it manually against the cash book and then at least you will know it all balances.
If you go to the banking menu, and click highligh the account you want 1235 then go to statements on the menu bar and it gives you an option to view or print, put the dates in required and print a statement from sage. Then once you have reconciled it you could then transfer the amount and set up a new account like you said in the previous post.
I still have a lot to learn myself, but I don't think you can reconcile the cash register as I think you enter your takings into this and then do a deposit cash which you tick the amounts to deposit and they transfer to the bank account.
I think you need to use petty cash for normal cash transactions.
