If you don't have the wizard then you will have to do dummy entries using either misposting account or suspense account to put the outstanding amount back on the customer account and take the money out of the bank.
OK, I realise that I would basically need to credit bank for returned cheque and debit the debtors account for the cleared amount. Sorry, but how exactly do I process this through Suspence account? I am going to feel foolish when you tell me !!!
Just throwing this out there as I'm also interested in this. Could you not just do a journal dr debtors control and credit bank then do a dummy invoice on the system for the amount of the returned cheque? Or would that over state the debtors control?
Ok think I have it now dr misposting cr bank reinvoice for returned cheque nominal 9999 (mispostings)
As far as I can see on paper that covers all bases, could be as ever wrong though.
-- Edited by Rhianrach on Friday 11th of June 2010 08:17:22 AM
-- Edited by Rhianrach on Friday 11th of June 2010 08:24:19 AM
-- Edited by Rhianrach on Friday 11th of June 2010 08:25:09 AM
That's OK provided you want to write the debt off. It maybe a problem with the cheque - eg incorrectly dated or words and figures not matching. If you believe and/or want to try to recover the debt then this would not be the correct way to go about it.
-- Edited by semsley on Wednesday 16th of June 2010 10:30:54 AM
Guys, Just joining this now. I'm new to sage but need to deal with a customers bounced cheque.
1. SI on cust a/c; NC=9999; T9; Amt 2. BP from bk a/c NC=1200; T9; Amt 3. ??
I think I'm missing the 3rd step. From what I can see so far the entry 1 & 2 will cancel/balance each other out but I'm conscious that I need to do a 3rd entry? Or do I?
No, that's fine, that's all you need You have put the invoice back onto the customer account and debited the bank with the returned cheque. Just make sure when you do the bank payment that the nominal code you enter is 9999 (or whatever you entered the Sales invoice to).