You would have to set them up as a new customer. According to my text book, the correct procedure is:
- you send a returns note to your supplier and agree what is to be done, if full or partial refund then - they raise a credit note and send it to you - you post the credit note to supplier account.
Thanks Phil. Do you know if a returns note can be generated on sage? Would you also be able to link up the same customer/supplier if they are set up seperately? eg so the supplier credit note would pay for the same customer invoice?
If you have sent goods back, then its only a credit note issue - you would not be issuing an invoice to a supplier for faulty goods.
Whenever I have dealt with suppliers and goods to go back, they have arranged the collection and dealt with all the paperwork. I have never raised a returns note - maybe just lucky!!
All this refers to Sage 50 Accounts as is only version of Sage I've worked with.
I don't think Sage will print a Goods Returned Note, I've checked with my workbooks and can't find any reference to it. I think Phil is right, textbook theory is often surpassed by practice in the real world.
There is, however, a Supplier Refund function in the Suppliers module, handy if your supplier invoice has already been paid and they send you the money back.
Re setting off same customer+supplier items, in the "Plus" and "Professional" versions only, there is a neat little Contra-entries function that does what you say. You access the contra fuction from the Tools menu, enter the bank to nominate, enter the customer and supplier account refs and all outstanding invoices from both customer and supplier records are listed in windows side-by-side, then just select the items to conta and it's done! Entries are posted to customer and supplier accounts and to the nominated bank account. In fact this can be done between any customer and supplier as account refs don't need to be the same. NB Help says, the function won't work for non-base currencies if Foreign Trader is in use.
But to repeat, for returns to a supplier, best option is to post a credit note to offset against payment on this or another invoice, or get a refund.
