Regarding a customer invoice at £485, client paid 470 and refused to pay 15. I treated this as a bad debt and tried to write off, using write off transaction. Unfotunately instead of writing off the balance, the whole trans was w/o therefore my clients a/c is now in 470 credit! Sage will not allow me to reverse the w/o transaction. How do I rectify this. I think I wish to.. 1. Clear the bad debt a/c 2. Ensure the clients account is back to the 15 debt status
I would simply raise another invoice on the customer account for the £470 with appropriate VAt and post it to the bad debt nominal code - then you can match the credit to the dummy invoice and the bad debt account will just be left with the £15 bad debt.
For amounts underpaid so small in the future it can be easier to make them a Sales Discount which will go to 4009 code in Sage, and can be done directly from the Sales Receipt screen
