The easiest way to correct this would be to go into File - Maintenance - Corrections and delete the incorrectly posted supplier payment. If you post a supplier refund it will deduct the money from your bank balance, which is not what you want to achieve
Whilst I agree with Pauline that the easiest way is to use the corrections option, posting a supplier refund will not decrease your bank balance it will increase it (as though the supplier had paid you back).
It's up to you which option you choose - deleting the payment will leave the invoice still outstanding and no transactions will appear in the bank account (which is ok as the payment wasn't actually made). Whereas posting a refund will leave you with two entries in the bank acount which cancel each other out and leave the refund showing on the suppliers account.
In my opinion its better to delete the payment as this reflects better what actually happened, as in a few months time you may have forgotten why you posted the refund (as you didn't actually receive one)
I'm starting to ramble on a bit so hopefully this helps and does not confuse you
(edited for a typo)
-- Edited by annepebo on Friday 17th of June 2011 10:14:28 PM
-- Edited by annepebo on Friday 17th of June 2011 10:15:54 PM
What process would I use to correct an invoicing error?
I have sent an invoice to a client and posted updates - so shown on the client balance that we are owed £2400 (inc VAT). No payment has ben received.
The client has asked us to cancel this invoice and send a new invoice directly to their customer.
I tried to input credit note our client but the balance was not changed to reflect the credit and I could not find any record of the credit against the clients account?? Maybe sage failed to save the credit note.
Am I doing the right thing by entering a credit note or should I simply delete the invoice from the Corrections screen? Or should I be doing something else??
I would issue a credit note and then re-invoice the correct client. Don't know why the credit note isn't showing? Maybe as you said it hasn't been saved? Just double check it hasn't been saved to a wrong account.
Hi there, just check you have updated the credit note, they usually appear at the top of the sage invoices, so scroll up to the top of the invoice screen, that is if you are invoicing on sage!!
