I have a serious problem. I do not know what has happened but Sage does not allocate some of the credit notes against the invoices raised.
The thing is, that if you look at the customers activity report you can see that the credit note was created and in the modules invoicing screen also it is shown as posted to the ledgers. However, when you look at the debtors analysis report the credit note is not allocated and it shows an outstanding amount for the customers. I am so confused....
I cannot understand if it is my mistake or sage is playing up. It seems that I always follow the same procedure to create the credit notes but some of them are allocated and some of them not. I just noticed and feel so embarrassed that I missed such a mistake! It is not nice to send the letter to a customer asking for the payment that they do not owe...
I decided to delete the credit notes and try to re-issue them with the same number and date. Any advice is greatly appreaciated!
I'm sure someone else will come along & explain this better than me, but I'll try!
Basically, you have to tell Sage where to allocate the credit notes - it doesn't automatically allocate them, as it can't know where you want them to go, ie they may not be going against a current outstanding invoice. You can do this via the bank - customer screen, as you would if they were paying you, but just click on "pay in full" against the credit note then the complete the amount against the relevant invoice. As long as you end up with zero in the analysis, your bank accout won't be touched.
Do you mean that in Bank - Customer screen I should do the same ("pay in full") for the invoice I want to credit and for a credit note that has to be allocated? If so it seems pretty easy :)
if you are using version 2011 + there is not only a duplicate button but also a credit note option. On using the credit option on saving Sage will ask if you would like to allocate against the original invoice number? On requesting yes Sage will confirm it has allocated credit note no xxx with invoice no xxx.
If you are using this button it may be where your problem lies and you may have stated yes to some and no to other credits. I would not recommend the deleting option due to work involved - just go to bank and reconcile invoice to credit to match the 2.
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Donna Curling - Complete Book-Keeping Ltd (CBKLtd) - 07939 101900
As Helen said, you have to tell Sage which credit notes to allocate against which invoices. It doesn't do it automatically.
