hi, me again with yet another question. I did a customer refund on sage 50. it went out of the bank account and debited the customers account. what is the next step to clear it off the customers account now?
Without knowing more details about the balance on the customer account, it's hard to say. If your customer account is now showing a debit balance (due to the payment), then you may need to post a sales credit note (although, if so, I'm a little surprised that Sage didn't post this as part of the refund procedure).
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Pearce & Co - Chartered Accountant and Chartered Tax Adviser
When you say clear it do you just mean matching the transactions together (one Dr and one Cr to cancel each other out) or do you mean it's not showing correctly on the customer account?
If it's the former then just use Bank - Customer and match the two together. If the latter then tell us what is showing on the account.
its showing on credit side of bank, debit of customer, so that bit ok. but do I need to issue a credit note as well as the customer refund? basically original invoice was 112, did a refund of 86, now outstanding on her account is 198. It should be 26 though. ??
basically original invoice was 112, did a refund of 86, now outstanding on her account is 198. It should be 26 though. ??
The situation doesn't seem to make sense.
On the one hand, you've made an adjustment for a refund. Has the customer actually been repaid £86? If so, where has the original receipt for £112 from the customer been posted?
On the other hand, you mention that the outstanding balance should be £26. That only makes sense if the £86 is really a credit note and not a refund.
Can you clarify what has actually happened?
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Pearce & Co - Chartered Accountant and Chartered Tax Adviser
