Looking for some advice, I have a new client who has sage professional which is the first time i have used this. Sometimes they have a product returned when it is faulty and I need to know how to handle this, I assume you record the returned product under a Returns feature in the products tab? Secondly when a replacement product is sent back they were trying to raise an invoice to the customer with a zero value but sage will not let you update an invoice with zero value, therefore i suggested just sending a delivery note with the product but what we cant work out is how to raise just a delivery note in sage, normally they print a delivery note when they raise an invoice but is there anyay to raise a delivery note without raising the invoice? Also what is the best way to record the replacement item in sage, is it recorded anywhere other than coming out of the products? any help much appreciated.
