The Book-keepers Forum (BKF)

Post Info TOPIC: Best way to deal with a customer cheque that has been returned!


Veteran Member

Status: Offline
Posts: 25
Date:
Best way to deal with a customer cheque that has been returned!
Permalink Closed


Hi

I suspect there is a very simple answer to this question.

I have processed and banked a cheque which now shows in our bank as returned, I have allocated it to the customers account.

The way I have been taught and have always done is to just delete the transaction. Once the payment comes in again then re allocate it.

I was wondering if there was a different way in sage to deal with it?

Or it is easier to just delete it?

 

Thank you in advance for any help.



__________________
M. Small


Expert

Status: Offline
Posts: 1991
Date:
Permalink Closed

Has it been reconciled at all with the bank or VAT?


__________________

Amanda



Veteran Member

Status: Offline
Posts: 25
Date:
Permalink Closed

Yes, the bank has been reconciled.

 



__________________
M. Small


Expert

Status: Offline
Posts: 2085
Date:
Permalink Closed

Can I ask a silly question, how can you reconcile a cheque that has been returned. Surely they don't release the money into your account and then remove it again?

Kris

__________________

BKN Most Innovative Accountancy Firm 2012

Director and Co-Founder of The Bookkeepers Alliance

 



Veteran Member

Status: Offline
Posts: 25
Date:
Permalink Closed

yes they do, it shows on our bank the morning after.



__________________
M. Small


Expert

Status: Offline
Posts: 2085
Date:
Permalink Closed

Ah right, just wondered as cheques don't appear in my account until they clear.

Kris

__________________

BKN Most Innovative Accountancy Firm 2012

Director and Co-Founder of The Bookkeepers Alliance

 



Expert

Status: Offline
Posts: 1609
Date:
Permalink Closed

Ours do, they are credited on the assumption they won't bounce.

I would delete it personally.

__________________
Steve


Expert

Status: Offline
Posts: 1811
Date:
Permalink Closed

Deletion is the best method, here.

Since you've reconciled it to the bank, that will now be out by the amount of the cheque - but when you reconcile further, you have the funds being taken out again for the same amount, which will counter the difference. i.e. after that point it will be correct.

As an alternative, but slightly long winded approach, which allows you to keep the bank reconciled between the cheque first going in and then being taken back out again when it bounced:

Instead of deleting the original transaction, simply de-allocate it so that it's no longer matched against an invoice. You can use file maintenance to do this - but it needs a tiny amount of cunning.

Find the transaction, and double click on it to open the dialogue for making changes.

In the "Account" field, where it currently shows the customer account to which you have posted the transaction. Change this to another customer, and then click "Save". Confirm the change.

Now double click on the transaction again, and the "Account" field will now show the other customer. Change it back to the correct customer account, and click "Save". Confirm the change.

The transaction is now on the correct customer account, but no longer allocated to any invoices - and it remains bank reconciled.

Now you need to enter the bounced part of the cheque - you enter that as a "Customer refund" - allocating it against the unallocated receipt on the customer account, and you can reconcile it against the bank like any other payment or receipt when you reconcile that day.

__________________

Vince M Hudd - Soft Rock Software

(I only came here looking for fellow apiarists...)



Veteran Member

Status: Offline
Posts: 34
Date:
Permalink Closed

I wish there was a 'like' button on here because that answer is brilliant!

Although a bit late for me as I needed to know that earlier in the week - lol.

Thanks for sharing! biggrin



__________________

One way or another, its all relative.



Expert

Status: Offline
Posts: 1811
Date:
Permalink Closed

Ho hum :)

Sorry I didn't spot the query earlier.

__________________

Vince M Hudd - Soft Rock Software

(I only came here looking for fellow apiarists...)



Guru

Status: Offline
Posts: 827
Date:
Permalink Closed

I wouldn't delete the transaction, based purely on the logic that the transaction did occur. If you are using Sage I would post the reversal through the Customer Cheque Return routine. That way you maintain the integrity of the audit trail and should you have a query on the customer account at a later date, you'll find it much easier to see what actually happened.


__________________
Tony

Responses are intended as outline only. Formal advice should be sort from your Institutes Technical Department or a suitably qualified Accountant.
.


Expert

Status: Offline
Posts: 1811
Date:
Permalink Closed

Oops. Forgot that routine was there. :)

__________________

Vince M Hudd - Soft Rock Software

(I only came here looking for fellow apiarists...)



Veteran Member

Status: Offline
Posts: 25
Date:
Permalink Closed

They are fabulous answers and if I had a like button, I would have pressed it too!

Didnt know there was a Cheque Returned option, can someone point me in the right direction as to doing it this way please?

Thank you



__________________
M. Small


Expert

Status: Offline
Posts: 1811
Date:
Permalink Closed

Go to "Customers", and in the top panel on the left there's an item labelled "Customer Write Off/Refund" (immediately above "Customer Refund" in a stunningly brilliant piece of conistent user interface design). Click "Customer Write Off/Refund" and you'll get a list of the types of transaction you can enter this way - one of which is "Customer Cheque Returns". Select that, then the customer and it'll list all the payments received; select the right one and say "Hi" to Uncle Bob.

__________________

Vince M Hudd - Soft Rock Software

(I only came here looking for fellow apiarists...)



Veteran Member

Status: Offline
Posts: 25
Date:
Permalink Closed

Fabulous!!!!

I will give it a go.

Cant believe I didnt know it was there.....been using Sage for years!!!!

Thank you so much for your help.



__________________
M. Small
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.

Tweet this page Post to Digg Post to Del.icio.us
Members Login
Username 
 
Password 
    Remember Me  
©2007-2024 The Book-keepers Forum (BKF). All Rights Reserved. The Book-keepers Forum (BKF) is a trading division of Bookcert Ltd. Registered in England Company Number 05782923. 2 Laurel House, 1 Station Rd, Worle, Weston-super-Mare, North Somerset, BS22 6AR, United Kingdom. The Book-keepers Forum and BKF are trademarks of Bookcert Ltd. This forum is a discussion forum only. There will usually be more than one opinion to any question and any posting should not be viewed as a definitive solution. No responsibility for loss occasioned to any person acting or refraining from action as a result of any posting on this site is accepted by the contributors or The Book-keepers Forum. In all cases, appropriate professional advice should be sought before making a decision. We reserve the right to remove any postings which are offensive, libellous, self-promoting or engaged in covert marketing. We will not notify users of removals. The views expressed in the forum posts are those of the individual and do not necessary reflect or agree with those of The Book-keepers Forum. Any offensive or unsuitable posts will be removed by the moderators. Any reader of this forum can request for a post to be looked into by sending an email to: bookcertltd@gmail.com.

Privacy & Cookie Policy  About