Having some problems with a shop I do the bookkeeping for's cash till.
ALWAYS out no matter what happens (and they are pretty good with keeping receipts etc) averaging about 400 - 600 a month. I'm just checking Elavon statements now, which I receive some times 4 or 5 weeks late, and Elavon are paying more than the total card payments that the shop says they have done. e.g June, shop total card payments taken 4600.47, total Elavon payments funded were 4731.22 (after the Elavon fee) - I'm just wondering if this could be the difference - although I don't see how as if cash was being rung in as card then the till would be up and it isn't. I don't want an out cash till :( Anyone have any suggestions?
p.s - just to explain, they do me a monthly report of all their sales on one page, then they list all the card payments, then they have daily cash summaries of what was taken. I put all the sales to 'undeposited funds' then take out the total cash sales for the month, then do the daily card payments as they come in to the bank...
I do ours on a daily basis. The end of day report from the card machine should match the merchant copies, which should then match the z till. If they don't I would be tempted to rely on what the end of day report from the card machine states, find the transactions they relate to on the z reading, and it will be likely that some card payments have been put through the till as cash. If you adjust the cash accordingly to card and it turns out that your till cash is down then draw your own conclusions.
Thanks for your reply. The shop is staffed by unpaid volunteers who I'm not sure are properly till trained. So if some card payments had been put through as cash that would account for the difference wouldn't it? I also added up the total cash for banking after all cash payments had been taken in to account and it didn't add up to what actually came in to the bank...
Yeah after a cursory glance at what you posted it looked like someone has hit the cash button rather than the card button on the till.
Would it be worth your while to get all the staff together for a quick half hour training session, it could save future problems, as I know from experience that tills and un-trained people can cause a tremendous amount of work.
