Please can someone help me. I am very new and not very good with sage. My husband has a small business and I have started to do his bookkeeping. We run the sage system, and it seems really complicated to me if I am honest. The mistake I have made is that I created an invoice that was 'posted', by mistake, in my sheer 'deer in headlights' moment I created a 'bad debt' to write off the invoice that I had incorrectly created! now I am in a complete pickle, today I realised my mistake and thought I could just delete the two transactions (the wrong inv and bad debt entry) i deleted the inv fine but when i came to delete the bad debt entry it wouldn't let me. Now the customers account is drasticly in credit and I cannot work out what to do, i have tried searching but to no avail. PLEASE PLEASE help someone, this sage scares me!
Without seeing what you have done in detail, i would create a new customer invoice and code this to bad debts, with the same figures as the bad debt write off and this should cancel the bad debt posting.
Before you do anything i would take a bakup though!
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Nick
Nick Craggs FMAAT ACA AAT Distance Learning Manager
I agree with Nick on both counts as this re-creates the invoice on the customer account, so cancelling out the credit which is sitting there and also reverses the entry to bad debts
Thank you so much for replying, I thought about doing that, but wouldn't that just throw out all the figures for the business (i.e. it's turnover figures etc) as really there shouldn't have been an invoice at all. I am sorry if I don't make sense, I am a lecturer by trade and book keeping is something that I have never had to do before! Is there a way that I can just delete the silly thing from sage?? Thank you again for taking the time to help.
No, this won't affect your turnover figures as you will be posting the invoice to the bad debt nominal code (8100 in my Sage) not 4000 which is the Sales nominal. If you go into the customers module (not the Invoicing module) and click on Invoice you can then create a batch invoice with the same date and amount as the previous invoice but change the default 4000 nominal code to 8100 (or whatever the bad debt nominal is in your Sage). Save it and this will then clear the customer's account and the bad debt nominal.
Once you have done this you will need to go into Bank module, click on Customer and bring up the customer concerned. It will show the original bad debt entry and the dummy invoice that you have created. Click in the Receipt column and click on Pay in Full against both of them, check the Amount box is zero and click on Save. This will clear these two entries down. It will not affect your bank as the two entries cancel each other out.
Hope this helps. Sage is not very forgiving with correcting errors, and is more for people who know a little about bookkeeping and the double entries involved behind the scenes. Had you thought about a short Sage course?
Thank you so much, you have all been a great, great help. I will get on with that now. I have thought about a short course, but it's getting the time as I have my own job, two boys (one a baby), a farm and my husband's businesses to deal with, and I know it sounds pathetic but I really struggle for time. I have ordered a book called 'Sage for dummies', so I am hoping that will help, I am sure I could self teach if I had things explained in layman terms. Thank you for taking YOUR time to help me out, it is very much appreciated. Sarina
No problem. I know what you mean about struggling for time...don't worry you're not the only one! Sage for Dummies should help you if you can cope with the format of the Dummies books! lol
Good luck and there's always us to ask if you get stuck!
