I have used TAS books since 1998 but over the last few years, it has mainly been SAGE. I am working in TAS at the moment and cannot remember how to process a customer refund on the system. I have posted the credit note which shows the customer now required a cheque from us as he paid in full and then there was a fault so we are to refund him. Can anyone point me in the right direction.?
I don't have a copy of TAS any more, but I thought you could process a payment to the customer account, being an overpayment/opposite to payment on account, then reconcile the Customer account separately? Sorry if that's not so helpful. Other than that, as per my usual answer process the reconciling entries through the bank account.