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Post Info TOPIC: Sales Payment on Account
Joanne


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Sales Payment on Account
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Hi, I have a client who has duplicated payment of several invoices and so now has a payment on account.  We still have a large outstanding balance for them so I suggested we pay the overpayment off against the outstanding invoices. My client is asking me to send her a credit note for the payment on account and doesn't understand when I try to explain that it isn't necessary and she should reconcile her accounts to our statement. Any ideas?



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AliG


Veteran Member

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Sometimes it is best to make things very simple for people, I would suggest sending a small breakdown to explain

Invoices over course of time
a
b
c

Total invoices (x)

Payments received from your client
1
2
3 (being overpayment)

Total of amounts paid (y)

Balance on account being x-y (z)

Hope that helps :)



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Alison Girdlestone (was Jones)
Joanne


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Date:
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Thanks, I'll do that!

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