I have a couple of customer cheque payments which have been unpaid (rejected) due to a lack of funds in the customer's account. Therefore the invoice was cleared on their customer account when the payment was received, however I now need to 'unpay' the invoice so that it shows as outstanding on their statement.
On other software I would process a payment to the customer account (noting that it was due to an unpaid cheque) instead of a receipt but I can't find how to do this on Sage? Any suggestions?
Go to the customer ledger, and in the left hand column you should see a link to enter a "refund" - that's how you process a payment to a customer. You can't put a lot of detail in, though, other than what the "Reference" field allows.
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Vince M Hudd - Soft Rock Software
(I only came here looking for fellow apiarists...)
I haven't used Sage in a while but I am sure I used the below way of doing it before when a colleage allocated incorrect invoices to a received payment:
