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Post Info TOPIC: QB - reverse payment received from customer
NA_AA


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QB - reverse payment received from customer
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Hi,

Is there a way to 'unreceive' a payment from a customer is QB?

payments have been allocated to incorrect invoices therefore need to be reversed



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Thanks, Nadia.
Truemanbrown


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Has the receipt been reconciled as part of the bank reconciliation?

If not, you may be able to go to the recipt and change the allocation.

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NA_AA


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it has been reconciled part of a bank reconciliation

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Thanks, Nadia.
Truemanbrown


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Can I also ask you is the client registered for VAT AND using the cash accounting basis to calculate the VAT?

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Stardoe


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If it's just a case of the correct amount has been deposited, but allocated to the wrong invoices, then even if the amount has been bank reconciled you should just be able to delete the receipt and re-enter it against the correct invoices. You will then have to go back into the bank reconcile function and re-reconcile the amount. If, as Trueman has asked, the client is on cash accounting for VAT you will have to be a bit more careful.

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Pauline
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the client is VAT registered and accrual basis

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Thanks, Nadia.
Stardoe


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That's fine then, you can just delete the receipt and re-enter it, making sure to bank reconcile it as well.



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Pauline
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