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The Book-keepers Forum (UK) -> VAT, Payroll & Tax -> Is anyone using Basic PAYE Tools RTI?
Post Info TOPIC: Is anyone using Basic PAYE Tools RTI?
ck_cat


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Is anyone using Basic PAYE Tools RTI?
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I have a problem processing an employees SMP payment. In the old version of Basic Tools you had to put the SMP in the Gross pay box and also i the SMP box so it would recgnise the payment was SMP.

Now the software is adding up the gross figure and the SMP amount, in effect doubling the pay. I've tried entering just the SMP but the software will not let you move forward unless there is something in the gross pay box!

 

I've currently on hold to HMRC after speaking to two people already. I hope someone can help.



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Stardoe


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Hi there,

Have you tried putting 0.00 in the first box for Pay for Income tax purposes?



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Pauline
ck_cat


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That is indeed the answer. Thank you.

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Stardoe


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Did you manage to get through to HMRC eventually....were they helpful? lol

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Pauline
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