Hi :) First post here. Usually I come here and find all the answers Im looking for but Im stuck on this one.
The problem: I had a supplier of ours take a payment for some stock items and when the payment was processed,some sort of glitch occurred and the payment was actually taken 3 times. The three separate payments are shown on our bank statement and also the refund for the 2 taken by mistake.
My question is what is the normal procedure that people take in this situation?
We've had an occasion were a fraudulent payment was taken and the bank refunded us straight away. Our accountant said it would be okay to leave off Sage and just "do a continuous reconciliation so that both entries are included ie from sheet of one entry to sheet of the other to be done as a full reconciliation". So Im wondering if I can treat my suppliers overpayment mistake the same way as this? I just wanted to hear what other people do.
(Im using Sage50 Accounts Professional)
Thanks in advance for reading and any help you can give