Checked the sales receipt all looks fine. Its showing on the customer record. Date of the sales receipt is 25th July. Statement end date is 31st July but this one sales receipt isn't showing on the statement? I've used the same statement print out for all clients and their sales receipts are showing yet this one clients statement is missing theirs? I'm lost lol. Don't have sage support for accounts just payroll.
I've found the problem. I've deleted the sales receipt and started again and realised I had allocated the sales receipt against a very old invoice and I think when you allocate a payment to an actual invoice the invoice and payment disappear completely from the statement. So I've reposted it as a payment on account so the client can see the payment if that makes sense.
