I've inherited a set of accounts in Sage that are behaving differently to the set I usually use making me think there is some kind of settings I don't know about.
On my own set of accounts if I produce a product invoice - even if the invoice has multiple items on it - when I come to record a payment against it, it shows as a single invoice in the payment screen.
However with the accounts I've inherited, when I go to record a customer receipt every line of each invoice is showing separately
Here's an example:
An invoice is created through the invoicing module and the ledgers are updated. Details : Invoice ref 123 Date 1 May total £1080 (consists of 3 different items each costing £300 each net - so there are 3 lines on the invoice).
On my own system when I go to record the payment against the invoice I see:
1 May 123 Product description 1 £1080
However on the inherited accounts I see
1 May 123 Product description 1 £360
1 May 123 Product description 2 £360
1 May 123 Product description 3 £360
Is there some kind of setting that will make all items on a single invoice appear as a single line - just as my own set of accounts currently do.
Peasie is almost certainly correct and this is the most likely cause.
The other cause I have seen is where invoices are being imported into sage using the Sage import routine. The solution to that is to use some external software to do the import.
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