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Post Info TOPIC: Is BookCert a genuine company?
Morgause


Newbie

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Is BookCert a genuine company?
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Hi all,

I wonder if someone could help me. I purchased the Business Kit from BookCert on the 06/06/14 and I never heard from them again! I have a receipt number from Paypal but they never issued a order number or confirmed when I would received the kit...

The BookCert website does not gave a phone contact number and the email info@bookcert.co.uk keeps coming back as non-existent...

Would anyone have a contact number or any tip of what I should do...? I'm really worried as I paid £300 for the course and had no response...

Many thanks in advance for your help!

kind regards,

 

Morena Russell



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Peasie


Expert

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The website does give contact details :
http://www.book-keepers.net/contact



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Shamus


Forum Moderator & Expert

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Hi Morena,

Yes, Bookcert is a completely legitimate enterprise owned and run by a highly regarded firm of Chartered Accountants.

The packs are sent out very quickly via DHL so they are tracked and I have never heard of any issue with this previously.

Let me just see if I can direct this to Steve's attention (Steve and Ross own the company) to investigate whats gone wrong here.

Just while I do that though could you also check to see whether the confirmation email has been hijacked by your spam filter.

Please keep posting here and we will get to the bottom of this Morena,

kind regards,

Shaun.



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Shaun

Responses are not meant as a substitute for professional advice. Answers are intended as outline only the advice of a qualified professional with access to all relevant information should be sought before acting on any response given.
Morgause


Newbie

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Posts: 3
Date:
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Thank you so much Shaun,

I am sure it is some kind of miscommunication. I am just quite worried because it has been two weeks and no reply...

I have checked my spam, I thought of it too, but could not find anything...

Thank you bringing to the attention of Steve

I look forward to getting this sorted...

Thank you so much for your help!

Morena

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bookkeepers


Administrator

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Date:
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Hi Morena,

Thank you for getting in touch regarding your purchase of the Bookcert Business Kit.

We can confirm the kit has been dispatched by DHL Express Delivery. You should receive the Kit in 1-2 business days.

I can confirm order and dispatch confirmations have been sent to the email address specified on your PayPal order, however please feel free to phone the office on 0117 2001210 if we can assist further.

Kind regards,

Simone

Bookcert Support Team

Tel: 0117 2001210

Email: info@bookcert.co.uk



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Steven Hillman FCA

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The Book-keepers Forum

www.book-keepers.org.uk

 
Morgause


Newbie

Status: Offline
Posts: 3
Date:
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Hi Simone,

Thank you for getting back to me.

I look forward to receiving the kit and I will look out for the email confirming the DHL delivery and tracking number.

Many thanks for everyone's help!

Kind regards,

Morena

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