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Boris


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Customer Receipt
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Hi,

 

I have a problem with Customer receipts.

I have an invoice on my customer invoice list with the right A/C but when I have tried to make a customer receipt for this specific invoice there wasn't nothing under the Customer A/C.

What should I do?

 

Thank you,

 

Boris Pautasso

 

 

 

 



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Shamus


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You don't say what software that you use so I'll answer as if it's VT.

Have you entered the correct year on the invoice? Worth rechecking.

Has the Invoice already been paid and you are only looking at open items?

Shaun.

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Shaun

Responses are not meant as a substitute for professional advice. Answers are intended as outline only the advice of a qualified professional with access to all relevant information should be sought before acting on any response given.
Boris


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Hello Shaun,

I am using Sage50 and I have found another big problem links with the previous one.

I have found all the invoices under "customer invoice list" but under the customer list section all balances are zero.

I have check and the invoices are link with the right account but i really do not know what's happening...

The previous bookkeeper have done this so I do not know which process was done.


Regards,

Boris

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Cheshire


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Hi Boris
Do the invoices show as 'outstanding' if you go in via the customer activity section? They may have a * next to the amount. Can you do a screen shot (with confidential names blanked out) to show an example of one customer account, where you have an issue?

The other thing to look at (per your previous post) was how the 'payments' you made show up on an audit trail eg as a 'BP', 'PP' or 'PA' etc code. Again - perhaps do a screen shot. Go through Customers---Financials (both on left of your screen) and Audit (icon across the top) and order just the sage item reference of one or two of them. Then I can have a look.

Are you keying the way I suggested the other day?


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 Joanne 

Winner of Bookkeeper of the Year 2015, 2016 & 2017 

Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.

You should check out answers with reference to the legal position
Boris


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Hello Joanne,

I can send to you a screenshot but it is not useful because you can see only the customers A/C with zero balance.
I have checked and I have all invoices under the invoice list but not under customers A/C...
Another strange thing is that i have only two invoices under our customer accounts, the first one is a credit note and the other is a normal invoice but I have entered these documents and all the others were entered by previous bookkeeper.
I have the feeling that something happened in the past: Sage was running in 2013 4 months ago, I have closed the year and I have opened a year as 2014....maybe these transactions was made on 2014 but posted during 2013 FY and when I have closed it, the invoices are gone.

In addiction, these invoices are under "Invoice list" but I cannot find them inside of "Corrections" section...

Thank you very much,

Boris Pautasso

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Boris


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Posts: 39
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Hello Joanne,

I can send to you a screenshot but it is not useful because you can see only the customers A/C with zero balance.
I have checked and I have all invoices under the invoice list but not under customers A/C...
Another strange thing is that i have only two invoices under our customer accounts, the first one is a credit note and the other is a normal invoice but I have entered these documents and all the others were entered by previous bookkeeper.
I have the feeling that something happened in the past: Sage was running in 2013 4 months ago, I have closed the year and I have opened a year as 2014....maybe these transactions was made on 2014 but posted during 2013 FY and when I have closed it, the invoices are gone.

In addiction, these invoices are under "Invoice list" but I cannot find them inside of "Corrections" section...

Thank you very much,

Boris Pautasso

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Cheshire


Master Book-keeper

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Hi
I was expecting that a customer activity screen shot would show previous invoices even if the individual customer account is zero. on the face it it - them being zero explains why you cant see the o/s invoices in your customer Bank screen. Can you copy one anyway. Will have to get back to you later though as popping out in a minute.


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 Joanne 

Winner of Bookkeeper of the Year 2015, 2016 & 2017 

Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.

You should check out answers with reference to the legal position
Onion4Sage


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Hi Boris,

Have you performed the Customer process "Update Ledgers"?

Regards,



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Ian

Ian Brown FCA
Onion Reporting Software Ltd

www.onionrs.co.uk

Sage accounts in Excel. No set-up necessary. Free 30 day trial.
Boris


Veteran Member

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Thank you everyone!!

Sage didn't post customers invoices because we do not have enough quantity in stock......
No one have never managed it so it caused problem!!

Thank you very much to help me.


Boris

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Cheshire


Master Book-keeper

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I really dont know what you mean by the last posting. Are you raising invoices in Sage or just KEYING invoices in sage. If raising them then you need to do as Ian suggests, through Customers--Tasks----Post Invoices (left hand side of screen) then 'update'.

Are you a bookkeeper Boris? or a business owner?

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 Joanne 

Winner of Bookkeeper of the Year 2015, 2016 & 2017 

Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.

You should check out answers with reference to the legal position
VinceH


Expert

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I understand what's happened (I think!)

Boris does as well, by the sound of it, so this explanation is for everyone else:

It sounds like he is using 'Product' invoices, with products that are set up as 'stock items' in the Products module.

When you do that, the number of units entered as sold on sales invoices can't exceed the number of units that are in stock.

So, for example:

Say you have a product called a Wibble-o-matic and in the product module it is set up as a stock item and you initially tell Sage you have five units in stock.

Go to Customers->Invoice List and set up a Product sales invoice for your customer Miggle Moggle Ltd, choose the Wibble-o-matic as your product and enter three units. Save the invoice, select it and tell Sage to update the ledgers. The invoice will go through absolutely fine - you've sold three units out of the five, leaving two in stock.

Now set up another invoice for Miggle Moggle Ltd, and sell them five Wibble-o-matics. Sage will let you set up and save the invoice with no problem.

However, this time you won't be able to update the ledgers - Sage will instead complain that you can't sell five Wibble-o-matics, because you only have three in stock. The invoice isn't posted.

This is probably what's happened with here.

Boris: Having identified the problem, have you solved it such that your invoices are posted?

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Vince M Hudd - Soft Rock Software

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Onion4Sage


Senior Member

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Vince,

Couldn't have put it better myself! biggrin



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Ian

Ian Brown FCA
Onion Reporting Software Ltd

www.onionrs.co.uk

Sage accounts in Excel. No set-up necessary. Free 30 day trial.
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