Hi Crina Im hoping one of the sage guys who use it more than I have might be around (its been a bit quiet lately so they may be on their jollies!) Assuming no one else can assist I have a suggestion that might help part - take a backup (make a note of the last transaction ref). Run a trial balance and save away from sage. Do a transaction then re-run the TB and maybe an audit trail from the last transaction you noted earlier.
If it doesnt look right - restore your backup.
Edited to add - sorry should have said - is there nothing else in the 'help' files within sage 200 that might help?
-- Edited by Cheshire on Tuesday 14th of July 2015 07:23:36 PM
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Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
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Thanks for you reply. I followed your suggestion and did the write off on our sage practice version. I used account "Stock write offs" as offset account. But when I go to check the account transaction detail, I can't see the new transactions. and the trail balance before and after are same. I thought it maybe the time issue, the transaction maybe sitting in the deferred, but no, they are not there neither. It's like they are hiding somewhere but I don't know where. But I'm sure, they will appear later on, maybe after we close the purchase ledger for this month, because this is what happened last month.
When these transactions appear, I can reverse them out to clear the account, but I just don't understand why this situation happens.
