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Post Info TOPIC: Advice on non payers


Master Book-keeper

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Advice on non payers
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After managing 6 years without any hassle in collecting money from clients, I end up with two at the same time!

The first one is a straightforward CIS tax return.  Last year paid no problem, this year despite numerous promises, still hasn't paid.  2 weeks ago I put a letter before action through his door and have heard nothing since.

I'm happy to carry out my threat to commence court action, but obviously if he still doesn't pay it's not going to be worth the expense of pursuing it further.  But one thing I'm interested in is going for attachment of earnings.  Can I do this if he is paid CIS?

Second one is a bit more complicated.  Lorry driver, (Ltd Co) who I've known for years as she was my mates ex.  Agreed a monthly price that she was happy with, and I took over from a specialist "accountants" who were (allegedly) ripping her off.

To date I have not had a single penny, and the first invoice is just coming up to 4 months old.  She didn't respond to my last text over a month ago, or a very mild letter I sent two weeks ago, asking her to bring me up to date with paperwork (I haven't had any yet) and to at least make one payment if she could, but that we could work something out if it was a problem.  The thing I'm most concerned about is the VAT, as it should have been submitted no later than 7th July.  I have repeatedly asked for the paperwork I need, with many promises but with no communication in the last 6 weeks.

In the letter I sent 2 weeks ago I re-iterated all that, and asked her to get in touch, but that if I'd not heard anything in the next two weeks I would assume she no longer requires my services.  Having never had to sack a client before, I'm not sure of the correct procedure.  My thoughts are to text her, pm her on facebook, and send a letter informing her. Will this be sufficient?  I intend to do payroll for a couple of weeks to give her chance to get someone else, but I'm worried that if she doesn't respond to the communication (I'm not expecting her to) and then RTI fines mount up, will I be somehow responsible?



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John 

 

 

 Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.



Forum Moderator & Expert

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The sole trader you can use right of lien over the clients books and records to basically hold them to randsom. You can refuse to file even though you have done the work and also refuse to return any documentation until payment is received at which time you will file the necessary documents.

Cheaper than court action.

The second is more complex as it is illegal to enact a lien over a limited company. Companies act trumps everything and the books and recors must be available to view at the companies registered office or nominated alternate address.

You've hit the situation that I hate most with both of them in that they are sticking their heads in the sand and not talking to you.

Your better option may be to wash your hands of the client as imagine all of the time that you will waste chasing the debt wheich could be better spent chasing new clients who would be happy to pay you.

In many ways with the RTI she is using your professionalism to her advantage, basic problem tranference in that you are feeling her problems as your own.

To fire the client I would (a) telephone them to tell them what is happening and (b) use recorded delivery to record that she has received the dismissal letter and file a copy of the leter togetehr with the post office receipt and delivery notification (printable from their website).

The letter should emphasise the RTI and VAT issues and the penalties that she will suffer as a result.

Maybe add a note to say that as an interim provided that all fee's are brought up to date and one months advance payment is receieved you will continue in your role to finish off her RTI and VAT whilst a replacement is found, but, should payment not be forthcoming then you will have no option but to regard it that she has terminated the contract with immediate effect (they never see it that it is they they are terminating the contract through not upholding their part of it) and you will be ceasing all work immediately.

I would add that her paperwork will be available to collect upon payment even though that line holds no legal status (but she might believe that it does).

hope that helps get the ball rolling,

all the best,

Shaun.

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Shaun

Responses are not meant as a substitute for professional advice. Answers are intended as outline only the advice of a qualified professional with access to all relevant information should be sought before acting on any response given.



Master Book-keeper

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Thanks Shaun, some great advice there.  One slight problem with the CIS guy as I've already filed.  I have a policy that once the work is completed, including filing, then I ask for payment.  I usually find that once they receive their tax rebate payment follows swiftly after.  Sadly I'm going to have to change that policy, but it has worked well for me in the past.

Regards the Ltd Co, I am somewhat disappointed, as there has been no disagreement between us, so I'm at a loss as to why she's ignoring me.  I will follow your advice and see what happens, many thanks.



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John 

 

 

 Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.



Master Book-keeper

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I send statements with thick black borders, might sound daft but often works. Failing that add the lien wording to everything you send out, where you are allowed. Failing that remind them via each communication medium ( ie I will email as well as text etc so they can't say they haven't had it) to remind them that either Vat or PAYE etc is due and that I need the account to be brought up to date before I will undertake any more work and what the consequences are if it's not done on time. I will also issue the standard 7 days to cough up or I will charge you interest/ take you to court, even if you then decide not to. I will hound them till I it. You can lodge a small claims court claim online I believe for about £35, but so far I've not had to go that far as my hounding has worked.

Don't let the ltd company one get away with due to being a 'friend'.....she clearly isn't if she can ignore you and not pay you. Absolutely do not do her payroll, until you have been paid the arrears and she has then paid you up front for the payroll. I did that for one of mine and converted him from a late payer to getting it all up front by weekly standing order. No money, no work done!!

In fact for the latter one I might even be tempted to turn up on her doorstep!!!

Good luck with getting your money back John.

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 Joanne 

Winner of Bookkeeper of the Year 2015, 2016 & 2017 

Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.

You should check out answers with reference to the legal position



Master Book-keeper

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Thanks Joanne

If she lived in the same town as me I would have called at her home (same address as business) but she works away so the only time I would be able to catch her in is weekends.

I'm going to ring her tomorrow and if she doesn't answer or it's not resolved then I will terminate the contract.



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John 

 

 

 Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.



Master Book-keeper

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Hi John
Did you get hold of her - on the phone I mean as opposed to round the neck, lol. Hope you got is sorted but if not........

I would turn up at Sunday tea time!!!!!!!!! Dont let it being the weekend stop you to collect what is due - lets face it they dont always know the boundaries do they!





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 Joanne 

Winner of Bookkeeper of the Year 2015, 2016 & 2017 

Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.

You should check out answers with reference to the legal position



Master Book-keeper

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Hahahahahhahaha  good one Joanne.

No, she didn't answer the phone.  I do know the best time to catch her in but a/ it's a 100 mile round trip and b/ if she sees me stood outside is she going to answer the door?  I will have to ponder that one but my gut feeling at the moment is send a termination notice with final invoice and walk away.



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John 

 

 

 Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.



Master Book-keeper

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Does she live anywhere near me? I will go!!!!!!!!!!!!

I would send your termination notice plus a statement with massive thick black lines round it, plus what i call stage one and two letters - ie stage one - that you are going to add charges and interest under the late payments legislation ...blur blur. Then the stage two - if you dont cough up in 7 days Im taking you to court ....CCJs, downgrading of status blur blur (there are some good ones on the net!) and ring her from someone else's phone and keep ringing her till she pays you to be quiet! Or wants the wages doing to avoid RTI - then cash up front only! Its £35 online to stick a court claim in - is it worth it? (depends what she owes you).

Yes you may have to walk away - but make her think you will not. grrrrrrrrrrrrrr people like that make me so mad. Now go and get some coffee and cake and chill! lol

__________________

 Joanne 

Winner of Bookkeeper of the Year 2015, 2016 & 2017 

Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.

You should check out answers with reference to the legal position



Master Book-keeper

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Sadly she doesn't live anywhere near you lol.  But bless you, thanks for offering smile

 



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John 

 

 

 Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.

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