Hi Janet
There are two ways you can check how it was paid - via the suppliers account using the drill down or try going through maintenance screen and searching for the it there. Might have been paid from one of your other 'bank' options eg Petty cash or building society account in error - these should now be showing as overdrawn (sometimes these show as nil if a transfer has been done to clear them after the original invoice was keyed as paid, but assuming you will have remembered doing that, lol.) If thats the case - just go to maintenance and change the Bank to the correct nominal code and then your rec should work.
__________________
Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
Go to that particular customer, highlight and double click to open their record. then click on 'activity' tab. Find the invoice on the list. Im assuming it just shoes in the 'amount' column, with nothing in the o/s column. Depending on which sage you are using you should either have a plus sign next to the invoice you can click and see how the payment has been made (older sage versions) OR a viewing pane to see what has been linked/paid against each invoice. The screen you are now viewing may be split in two and will show the invoice you have highlighted plus a credit amount linked to it. This credit amount will shows as £xx from SR (sales receipt) xxxx - the last four xxxx are your sage item reference. Now go back to the top of the screen and locate that reference ( or via your corrections screen), click on the item and again in the bottom half of the screen it will show which nominal code this has come from....this will show you which bank account has been used. if the screen is not split in two ....go to the (almost) bottom right and they is an icon you can click on to show the split called 'show details'. If you dont like it like taht when youve finished click on 'hide details' to put it back to the old format again.
Hope that makes sense.
__________________
Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
also check the date- sometimes if you are putting a payment on from month end and inadvertently click the wrong month eg payment made 31.7.15 and you are posting it on 1.8.15 and just type 31 and enter it will put to the 31.8.15
I have done this sometimes when rushing
