Please can anyone who are very experienced in Sage help me.
I have a BT account which is in credit £ 600.78 due to BT's system error. Although I contacted BT my times and the issues have not been resolved . I would like to take the error out from Sage.
But how? as I realise that posting journals won't affect the BT supplier account.
1. Can I simply raise a dummy invoice to reverse out the credit?
2 is dummy invoice normal and acceptable on Sage for bookkeeping?
Thank for your help in advance
Best regards
-- Edited by Grace2015 on Wednesday 13th of January 2016 09:00:21 PM
Yes, if you need to alter a supplier ledger account, you need to do so with dummy transactions. I wouldn't say it's "normal" (it should be as rare as possible) but it is acceptable to do it when necessary. Just make sure you include something meaningful in the detail to explain what you're doing, and why.
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Vince M Hudd - Soft Rock Software
(I only came here looking for fellow apiarists...)
Yes, if you need to alter a supplier ledger account, you need to do so with dummy transactions. I wouldn't say it's "normal" (it should be as rare as possible) but it is acceptable to do it when necessary. Just make sure you include something meaningful in the detail to explain what you're doing, and why.
Hi Vince
Thanks for you help!
Is this a sage's flaw then? as my friend who used Quickbook or other software pack told me that there is no such problew
I'd call it a limitation rather than a flaw. It's simply not programmed to allow journals to be posted to supplier/customer accounts.
I didn't know Quickbooks was able to do that - if so, that's a handy feature. Not one that would compel me to use that software, but a handy feature nonetheless. :)
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Vince M Hudd - Soft Rock Software
(I only came here looking for fellow apiarists...)
The closest to a supplier journal I've ever seen in Sage is someone who uses the Opening Balance [OB] facility on the Balance field in the supplier record. It still records PI or PC as the type. The other side is posted to 9998 automatically.
This particular user uses File>Maintenance>Corrections to alter the O/Bal description and then clears 9998 with proper journals (JD / JC) to the relevant nominal code.
A bit circuitous, but they seem to prefer this to using the normal screens.
