I'll start at the beginning. I input some figures into CASH REGISTER (which is a BR transaction) then I deposited these into my SAFE Bank account (which is a JD transaction). Only at that point I noticed that my colleague did exactly the same for the same period.
To correct this I moved the money from my SAFE bank account back to my CASH REGISTER (which is a JC transaction) and further deleted all the duplicated BR transaction in my CASH REGISTER.
I thought this should correct the problem as both the accounts are now the right balance. However, when I now open the DEPOSIT CASH window to perform more transactions all the JD transactions, where the money was moved back into CASH REGISTER from the SAFE bank account, are showing there.
I am not sure what to do about this as I thought I already balance all the account and completed the correction of my mistake.
Hope this makes sense and somebody will be able to advise me on what to do next.
Hi Jana
Just to double check - when you say you move items from cash register to Bank - are you using the 'transfer' icon on the Bank module? (Its the best way!)
Anyway - to your query, can I ask where the items are actually showing? do you mean on the activity screen for the cash register account? As this is correct - all activity transactions will show here. Or do you mean on another screen? If so - please can you take a screen shot (whilst not forgetting to remove any sensitive data as to your clients name) and then I can have a look at it.
__________________
Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
Now, on the Bank module I also have the option to DEPOSIT CASH (as highlighted in blue on the print screen in the top left corner) which in essence is exactly the same as BANK TRANSFER, moving/transferring funds from one account to another, in this case specifically from the CASH REGISTER.
However, once the money is transferred from Cash register (in my case) to SAFE the window DEPOSIT CASH then stays empty as the transaction will be recorded in CASH REGISTER as JC and SAFE as JD.
In the print screen you can see the DEPOSIT CASH window displaying all the transactions that were transferred back to the CASH REGISTER from SAFE once I realised that I had processed those figures twice. Because I also deleted/removed the money from CASH REGISTER (BR transactions) I thought that everything should be square.
Hi Jana
Quick question - when you keyed the cash in the first place (wrongly/duplicated) - did you allocate the cash received to sales nominal? Sounds like you may have double counted your sales so you will need to reverse from there. whilst also getting rid of the items in your screen above. Can you please check to see if the items are duplicated in the sales nominal code? Also (as Im just dealing with an urgent issue for a client that I now need to finish!) - can you see if sage will allow you to temporarily change the Bank account you can key the 'transactions to deposit to'.......I am thinking of setting up a dummy Dank called 'adjustments account - for bookkeeper use only' and then reversing the items through there so that all related nominals are included. As an aside - I am assuming VAT is allocated against all sales on a calc net basis?
Handy hint for future (and I know its annoying to hear it now!!) - before you do ANY corrections, always take a back up first, check all the areas you expect the adjustments to have taken effect to ensure all looks right, including running off VAT returns before and after, without saving them and then doing a 'restore' if you dont get it right the first time. Otherwise you might be required to do a restore to the first mistake - which as I can see from your screen would take you back quite a while so is probably not the option you want.
__________________
Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
