Hi Eunice
Given this is a new copy she has bought is she still within the 49 days support or whatever she got with it? If so and she moves quickly she can get sage to drag it kicking and screaming into v21 for free, or so I believe. Failing that there was a lady on here who could do such things - Donna. Ive not seen her around for a good while, but Im sure if you do a search and approach her offline she would do it for a good rate.
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Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
Thanks, Joanne, I have sent Donna a message. I'm going on holiday in a day or two, I
will give Sage a ring when I get back if Donna isn't able to help.