So I'm doing a reconciliation and there is one single transaction that is missing. It is showing on the activity list of the bank and supplier- correct bank account, correct date and currently unreconciled. However in the reconciliation box it is missing. HOW??!!! It's driving me mad.
-- Edited by Sammy76 on Friday 30th of September 2016 10:20:05 AM
What is the date of the unreconciled item? What is the date on the Bank rec screen for the actual rec? Are you sure its not allocated already at the bottom - its sometimes easy to click on two entries at the same time?
Is it a grouped transaction?
Might need screen shots.
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Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
date was 29/02, reconcile date was 29/02. I thought maybe grouped, however it wasn't. Weirdly when i changed the reconcile date to 01/03 it showed up. Have never had that before!!!!
It's Sage 50 Accounts Client Manager version 21 so fairly up to date. But I am remotely accessing via two computers so not sure if that makes a difference - I can't get some shortcut keys to work because of this.
Oh yes - journals will not affect that version. Could be that remote access, not really sure. Out of interest are you accessing via a server or through the Sage portal? Plus are you on Windows 10? Might have just been a one off blip, or the issue with windows that was reported earlier this week.
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Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
I'm inclined to look suspiciously at that date, and wonder if Sage's date handling code might have a small, obscure (i.e. rarely triggered) bug somewhere. Ordinarily, that wouldn't be my first inclination - but when the date in question is 29/2 that possibility always springs to mind.
Another possibility: When was the transaction input? ISTR that if you input a transaction (not via the 'adjustments' button - which I assume the Client Manager version has) it doesn't get reflected in the reconciliation screen if it's open, and you have to force it to refresh the list of transactions. I usually save and reload the reconciliation, as Joanne suggested - but could changing the date have achieved the same end?
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Vince M Hudd - Soft Rock Software
(I only came here looking for fellow apiarists...)
I'm inclined to look suspiciously at that date, and wonder if Sage's date handling code might have a small, obscure (i.e. rarely triggered) bug somewhere. Ordinarily, that wouldn't be my first inclination - but when the date in question is 29/2 that possibility always springs to mind.
Hi Vince
That crossed my mind as well, but with the problem re-occurring every 4 years I thought Sage would probably have a handle on it, but then again........
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John
Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.
Sometimes Sage do stoooopid things - like move the VAT calc net button from being next to the save button (presumably cos someone with fat fingers, Ok I mean poor eyesight complained about them being close together!) and move one to to the top of a page, with the other at the bottom so slowing things down. (Plus they seemed to change the shortcut buttons with that one too!)
-- Edited by Cheshire on Saturday 1st of October 2016 01:50:03 PM
__________________
Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
