1) Go Cardless set up so that processing is done through the GC bank on QBO.
Mostly the process works - funds drop in to the undeposited funds account automatically (auto), then linked to invoice (auto), fee taken (auto), funds transferred from Undeposited funds to Go cardless Bank (auto).
Occasionally there is a hiccup. 1st part of process works fine - funds drop in to the undeposited funds account automatically (auto), then linked to invoice (auto). BUT the fee is NOT taken and funds are NOT transferred from Undeposited funds to Go cardless Bank, so manual intervention is required for the latter two processes.
Phoned QBO - no help.
2) Prior bod set up some of the recurring Direct Debits in Go Cardless via the subscriptions option. This means manual intervention for invoices to be produced in QBO. Need to
(a) cancel the subscriptions in Go Cardless - Ive read there is a way to do this without the customers being advised and thinking they can party as their D/Ds have been cancelled. Cant seem to locate the instructions now - anyone have a clue how to do this?
(b) because of subscriptions basis customers have got used to D/D going out on a set date (allowance made for weekends. Eg 16th of month. To process this via QBO I need to set up a recurring invoice - but what date is the invoice to be sent? I mean, it takes some time for Go cardless to get the data (yet no-one can say definitively what this timescale is), plus then Go cardless then need 3 days to set up and claim the D/D (yet no-one at GC can say definitely what the '3 days' consists of ie Monday is day 1, so Wed is day 3 when customer is debited from their bank!). Yep crazy but thats the state of play after having lengthy conversations with both. Can anyone assist?
DRIVING ME NUTS!!!!
TIA
__________________
Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
Update re
1) Go cardless have bounced me back to QBO so now Im playing tennis! Ive asked them to escalate but if anyone knows how to sort please advise.
2) Still need help with date of invoices if anyone knows. But can 'silently' cancel the subs in Go Cardless - just need to email them a ticket to instruct them (will cancel ALL, which in this case is no issue)
__________________
Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
