Hi just wondering if anyone can shed some light on how I fix the following.
When viewing the bank reconciliation, the statement balance does not agree to the actual bank. So I've gone through the bank statement on Xero, and all entries are present and the balance on the statement is agreeing to the actual bank. But as soon as the reconciliation is created the balance changes.
There were a lot of duplicates at the same time, but these have been deleted. One of the entries that was duplicated is the difference. But I can't see how it's changing the balance when the xero bank statement is correct. (a deposit)
Anything else I can look at?
Thank you.
I'm not logged in to Xero to double check (and I dislike it enough that I won't unless I'm actually working!), but if you go to the bank account the options should include the account transactions - and one of the columns in that view on the bank (the rightmost?) should say either 'reconciled' in green or 'unreconciled' in red (or it might be orange).
I suspect that if your difference matches a specific transaction (even though you say it's deleted**), then you may find it somewhere there marked as 'unreconciled'. I think they're in date order on that screen, and I can't remember off hand if you can change the order (e.g. to list anything 'unreconciled' first) - but if you know the details of the transaction that looks like the suspect, you should be able to go straight to the right date.
** You may find that depending on what you did that leads you to think it's been deleted, it might not be. There are different ways to deal with erroneous transactions, depending on the context, and not all of them will actually delete it.
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Vince M Hudd - Soft Rock Software
(I only came here looking for fellow apiarists...)
Thank you. I'll take another look. I just dont understand why the bank statement on one screen is correct, the reconciliation is different. Find Xero so difficult compared to VT!
It got deleted from the bank statement screen as there were multiples. It amazes me how Xero downloads so many duplicates.
Thanks for your time.
In answer to a question above, yes, you can sort the transactions by the reconciled/unreconciled column in Xero. This often highlights errors in my experience.
Thanks all, managed to sort it, but have no confidence in Xero. In the end I had to delete a statement line so it didn't appear on the Xero statements (which makes no sense to me) , but the reconciliation then works. What's happened is the same amount has been reconciled against sales income, so it doesn't appear on the bank statement print but as individual bank transactions on the reconciled list.
Thanks for your time.
