Hi everyone hope you can help me with this little problem.
I am going through my first mock exam (ICB Level 1 - Lee Crescent) and got a question I have not come across in my studies before and wondered if anyone could help me.
I have received an invoice which is incorrect (to our advantage £10 cheaper than it should be) do I send it back for correcting or pay it and wait for them to realise their mistake?
For the exam they will probably expect invoice to be sent back for correcting.
In the real world though if it is to advantage people pay that and wait for them to realise their mistake.
It is like in the real world if someone pays an invoice twice in error that company who received will sit on the money in their bank account until the person paid the invoice twice contacts them, dishonest but happens a lot.
For the exam I think that you would have to re calculate it to show that you understand why it is wrong and then send it back for a replacement invoice
The views expressed in this post are my own personal (HRA protected) views, and are not representative of any organisation I have any involvement with.