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My brain's not working...
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Afternoon all,

I have a cheque paid to a customer and am not sure which N/C to post it against. The customer wanted repair work after a fault appeared subsequent to some work we did. He went elsewhere and then asked for us to refund his costs. We repaid some of it (he had extra, unrelated work done).

But I can't decide what N/C to use here confuse maybe I need to make a start on the packet of M&ltesers I have here...

Wishing y'all a Happy Easter
Bxx

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Hi Bethan,

I would post it against sales. It would be a similar situation if after having had full payment for something the client realised they had been overcharged. You would probably raise a credit note and make a payment for the amount. If you need to further analyse this, e.g if it was a regular occurrence you may want to create a new account 'customer refunds' or 'customer repairs'. Hope this helps, others may take a different view though!

Rob

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I'd post a credit note against sales too. If you are using sage you will not be able to post a cheque to a customer so you have to create a dummy invoice and give it the mispostings code, then pay the cheque to the mispostings code to clear that account.

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If this cost is offset against sales, the total sales figures won't reflect what has actually been sold.

I was told that refunds are an expense of doing business, just like discounts. In that case, wouldn't it be better to open a Discounts Allowed account (in the Expenses Ledger) and post the cheque against that?

Andy

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Andrew


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Hi Andrew,

I can see exactly what your saying here.

The previous postings took this as a return or price reduction but it is actually neither of those.

The goods required repair to make them fit for purpose. That would make the cost incurred a cost of sale, not a reversal / part reversal of a sale. The sale happened, nothing except return for refund can reverse that.

This isn't a discount to the sales price so it shouldn't go to that T account.

Another complication to throw into the boiling pot here. I assume that all goods carry a warranty? Actually, in almost all cases they have to by law. As such there should be a liability recognised in the balance sheet against the estimated future cost of repairs.

So, should not the double entry for this be :

(Dr) Liability (Reducing the Liability account)
(Cr) Cost of sales (Increasing the cost of sales account)

And leave sales as it was.

This will have the effect that the operating profit is reduced due to the repairs and the liability is reduced by the actual cost of repairs.

However.... Now, the added complication is that the repair was done by the client rather than by yourselves. Obviously this means that the cost of repair would have been higher than you would have allocated a liability for and the money will have to be transferred from the bank.

So, rather than Crediting Cost of Sales in the above example this surely means we should credit bank. that means that all that has happened is that we have reduced the liability by legitimately paying the money out of the company.

If however the situation was that no liability had been set up for estimated cost of repairs then the double entry must be :

(Cr) Bank (Reducing money at bank)
(Dr) Cost of sales (Effectively increasing the cost of the sale)

Again, as this is not a refund or discount we cannot do anything that adjusts the actual sale.

Well, that's my two penneth worth. Sure that everyone will now disagree with it.

talk in a bit,

Shaun.

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Hi Shaun,

I can't quite reconcile your answer to the 'there or thereabouts' concept. I fear the call of banking has turned your head!

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Think that I'm still only a trainee in the there or there abouts methodology.... Doesn't help I suppose that the concept sends shudders down my spine!

I'm waiting for Bill to jump in on my dubious double entry in my reply. I just know that there's something not completely right about it but it's not jumping out at me.

The idea is sound though that the sale has happened and nothing should change that so it has to be the cost of sale that changes.

Likelihood is that the amounts that we're talking about are immaterial to the accounts so this is really only a theoretical debate anyway... Still worth having the debate even if Bethan goes with another approach.

As I've said before. You can take the boy out of banking but you just can't take the banking out of the boy.... No playing with those words or the forum police will ban us!

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It sounds as if we could do with a "Cost of Quality" account to balance the payment against. That would fit with Shamus' liability ideas. (It would also be useful for management accounting, maybe).

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Andrew


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Shamus wrote:

I'm waiting for Bill to jump in on my dubious double entry in my reply.

What do you mean???

I agree that it is not sales return.

As the problem was caused (allegedly) by faulty workmanship, I would be inclined to either create an indirect expense of something like Warranty Rectifications or if the company is making a goodwill gesture and not admitting a liability a Service Goodwill account.

I'm thinking that if a product is sold and returned faulty, the retailer will return it to the supplier, who in turn send it back to the manufacturer both of which would be treated as a sales return. When it gets back to the manufacturer, they have nowhere else to post it other than either a Warranty Liabilities account (as Shaun says, current liability arising from past event) or if no fault is found (believe it or not it does happen) they will either reject the claim or write it off to a goodwill policy account.

DR Warranty or Goodwill
CR Bank

Or deny it all, do a Dell Boy and scarper

Let the debate begin

Bill

That's the warranty administrator coming out in me

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Shamus wrote:






(Cr) Bank (Reducing money at bank)
(Dr) Cost of sales (Effectively increasing the cost of the sale)


Shaun.



Interpratation is showing to be more and more a key factor the more I learn about book-keeping.

Personally I would go with what Shaun said as you are in fact increasing the cost of the sale, it has cost you more to sell a service/product to a satisfactory standard, there is no discount or return.

Bills warranty goodwill account sounds like a good idea also.

Thats my 2p's worth anyway biggrin

Steve

 



-- Edited by Rhianrach on Thursday 1st of April 2010 06:41:28 PM

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Steve


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To paraphrase a quote from Pygmalion "By gosh I think he's got it".*

I thought that I was going to get crucified on my approach but it seems everyone's agreeing with my general idea on this one.... I suppose that the law of averages suggests that I had to get something right eventually!

Just joshin (before everyone agrees with me!).

I can see Bill's goodwill addendum as well. Well spotted that man.

Really going to miss being able to make a technical debate out of just about anything. Suspect like the "I'm going to give this up to study" I'll just come sneaking back on when I can.

Talk in a bit,

Del Boy.


* the actual quote was "She's got it".

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-- Edited by attilabenko on Friday 2nd of April 2010 12:01:05 AM

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Attila



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ok maybe it is not sales returns but this would be an easy solution for you instead of going down the accounting theory route like others did... unless as someone said if it happens often you might would consider setting up an account for this. but as you asked this question in the first place it is probably not the case...

attila

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Attila



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I guess this is what they're getting at when they say that accountancy is far from an exact science: plenty of different ideas on how to interpret a common, everyday occurrence.

But each apparently workable solution does need to stand up against the accounting theory in order to be sure that the solution doesn't wreck the accounts further down the line. I realise I might risk sounding a bit up myself, but I do believe that.

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Andrew


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Hi Andrew,

that was actually my angle on things as I am pretty much coming from the dark side.

In the later ACCA exams you get fed the line that there is often no set answer and that any reasonable argument will be considered.

The FRS related to the liability part would be FRS12 Provisions, contingent assets and contingent liabilities although to a certain extent FRS15 Tangible Fixed Assets, FRS3 Reporting financial performance and FRS5 Reporting on the substance of transactions also needs to be considered.

I'm really going to hate it when we move over fully to International Financial Reporting Standards as I'm going to have to learn the whole damn lot again!

Regardless as to what the bookkeeper has done previously the accountant should have picked up that there was a liability associated with this per FRS12 and set up a provision against future claims.

Any of the above treatments (except taking the costs back to sales) could be used by the accountant at year end to play around with pretty much as they see fit for producing the final accounts.


-- Edited by Shamus on Friday 2nd of April 2010 10:30:15 AM

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Hi Andy

There are invariably more ways than one to overcome the more uncommon  scenarios we all come across.

Despite what I wrote earlier, in this particular case, I would consider the materiality concept and would probably just assign the individual case to an Other Expenses account, with a detailed description.

If this was more of a regular occurrence then I would apply my previous post. I would also introduce provisions accounts for Warranty Rectifications and Public Relations Goodwill.

Hiding a high number of rectifications in general expenses may have an affect on the decisions of an end user of the accounts.

Bill

Darn it, got caught on the phone half way through writing my post an' Shaun got there first again, even on a bank holiday

-- Edited by Wella on Friday 2nd of April 2010 10:51:35 AM

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Bank holidays might soon be the only time that I get to make any postings Bill! (actually, back office work bank holidays as well!).

Been here before though. Approached by a bank, big project... Then Whoosh, in the blink of an eye the project that was so important for the future profitability of the bank is shelved indefinitely for some other equally bank defining project.

Just mustn't buy anything until the inks dry on the paper!

Agree with you totally on the materiality side of things. As mentioned in my post at 17:14 last night this really is just a theoretical debate.

Nice line about affecting the user of the accounts. I know exactly where you got that one from.

"Information is material if it's omission or misstatement could influence the economic decisions of users". ISA320 Audit Materiality, paragraph 3.

Come on Bill, admit it, you're a secret accountant!

Hope that you're having a good day matey.

Talk later,

Shaun.

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All the comments and insight above have been so instructive. I'm really glad that Bethan started the thread because so much useful has come out of it. Merci all; enjoy the Bank Holiday.

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Andrew


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Shamus wrote:


.............
Nice line about affecting the user of the accounts. I know exactly where you got that one from.

"Information is material if it's omission or misstatement could influence the economic decisions of users". ISA320 Audit Materiality, paragraph 3.

Come on Bill, admit it, you're a secret accountant!

Hope that you're having a good day matey.

Talk later,

Shaun.



Bit like yourself Shaun, I read something somewhere, and when the situation requires a memory recall, it just appears in my head. Unfortunately, not verbatum, as per your quotes and sometimes I know there is a more defined answer and go hunting for it.

When I do the bookkeeping for clients, I always try to remember why the books are being kept and that the client isn't the only person who may see them.

To be honest, I personally wouldn't want to be an accountant as such, as I enjoy the technical aspects of bookkeeping but I would like to have a greater understanding of the subject. That's why I do have the odd read of the various FRSs etc and in hindsight and only for that reason I should have gone down the AAT route.

Anyway not been outside yet. Typical Cornish bank holiday here, the place is full of wet tourists. How 'bout you, do you have your son with you for the hols?

Bill

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Wish my memory was that good bill. Seems that I've got loads of stuff in there but the indexing system is shot to hell... But, on the plus side I know exactly where to look in the books and I've got a lot of books!

Pretty damp here as well. Just took my son to his Moms for a couple of hours and called at Tesco's for some milk on the way back... My God, you would think that this was the only day of the year that it was open!

If your seriously interested in furthering your knowledge of reporting standards Bill take a look at the Kaplan version (not keen on the BPP text) of the ACCA paper F7 Financial Reporting study text (used to be paper 2.5 when I took it). current ISBN is 1847107281 but any version of it should still be valid as there haven't been any major reporting standard changes since paper F7 replaced 2.5 back in 2007.

It's a more serious text than the F3 financial accounting one which I would put at as the equivalent of AAT technician level (which would be why having AAT gets you exemption from it) but it's not the soul destroying text that P2 Corporate reporting is (guess what I'm reading at the moment!).

I think that you should have gone down the AAT route as well. You were making inquiries the other day, what became of that?

Talk in a bit,

Shaun.









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Hi 

Late comer here.

I was a bit confused with a "Cost Of Sales" account,  as that is part of TP&L Account.

Shaun wrote about warranty on (all ?) Sales and a Provision for servicing those warranties. 


My preference would be a "Warranty Servicing" account, to be used As-And-When.
In this case :   (cr)  Bank   (dr) Warranty Servicing  

Other times it might incure Labour, Parts, Outsourcing, etc. 

How would a Provision be set up ?  
I thought they came out of the TP&L Account at the end of the Financial Year.
In this case it could have occured within a month of the actual sale.


While Googling this question, I came across this article [ link ]
Sorry,  that link didn't work.  
Try a search with :  "dells_warranty_accounting_called_into_question"




Also on this topic,  there was also mention of Goodwill. 
Would a "Goodwill payment" be allowed under MLR ?

confuse






-- Edited by ProBowlUK on Friday 9th of April 2010 12:10:26 AM

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Bob Sharp


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Yes, Cost of Sales is part of the P&L.

The liability is a balance sheet item.

The warranty provision is a provision based on best estimate. Strictly following the Financial Reporting standards one would need to include a provision for all items sold which were warranteed.

However, UK GAAP more sensibly states that provision should be based on best estimate from past experience so if past experience is that only one in a hundred items breaks then that should be the provision.

MLR has nothing to do with this sort of payment. A genuine adjustment which Bills suggestion would have been is not money laundering.

As a bookkeeper you don't need to worry about provisions and liabilities. That is properly the work of an accountant when they are making the end of year adjustments. Although you may be given adjustments to include in your software package by the accountant.

It does however help to have a good understanding of provisions and liabilities.

Hope that this helps.

P.S. Sorry, I never follow blind links. Please could you include the full address for any links.

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