I wonder if anyone can assist me, I have been using Sage Line 50 for some time, and have a question as I have made a mistake and cant seem to put it right...
I had a payment for an invoice which was paid throught the the normal way, but later i found that it was not infact paid afterall, and I went to 'Maintenance' and reverse the payment, which I did, then when i went back to the invoice activity for that invoice, the invoice had gone to a minus figure and not back to the previous positive invoice figure. I have tried to delete the reversal, but no luck, is there anyway that i can take out a payment, and anyway to delete a reversal in sage. And i cant change it back to an invoice not paid?
Any help or advise would be very much appreciated.
Thank you very much for your reply. I am not sure if i did the correct reversal to be honest, as this part is a little new to me. the figure on the client activity now shows a minus figure which has it seems put a payment on account. I am not sure how I can get this either removed or to make an adjustment in sage to make it a zero or remove the payment on account, as it is at the moment making the figures incorrect on the debtors sheet for the client.
Is there a way which I can make an adjustment on there account to counteract my silly mistake.
What version is your Line 50, as the newer ones allow you to reverse journals?
If not, then you'd have to first do a journal to rectify the wrong one you did before, then start again with the task in hand. See what you did in the first journal by looking in the financials section, then do the opposite entries.
One question that would arise and to help for the future is why did you think the payment had been received in the first place?
May I ask how did you reverse the payment in maintenance, did you chane the payment amount to nil? did you delete the payment ? did you change the invoice amount to nil? amnot sure as in the Sage I use when you use maintenance you can only delete the transaction or change the figure there is no option to reverse a transaction. Off the top of my head the only way I can think that you didi this reverse and get a credit on account would be if you zeroed the invoice instead of the payment which would in turn leave you a credit on account. I would recomend that you have a look back at the changed transaction as Sage keeps prior transactions after changes in red and let us know.
