Recently, 2 x orders I've entered have been split up into 2 invoices each on sage (not sure why this is the case). Initially I was only able to match up one invoice to the order number (by looking at the delivery date) and eventually found another invoice which completed the order.
I am wondering a) why this split happened (could it be a stock issue where we've not updated our stock levels so the order has been split into 2 invoices?) and, b) If this happens again, how do I search for all invoices associated to a sales order number?
In Sage 50 Accounts Professional, each Sales Order record has an "Invoices" tab that lists the associated invoices, I guess you're using same s/w if has stock control etc, but not sure if is in earlier versions (I'm using 2010 version).
Not sure why order split into two invoices, could be lack of stock so someone dispatched what there was, then rest later.
If you check "Allow negative stock" in Settings\ Company Preferences\ Parameters, you can force dispatch even if stock is too low (allows for goods due in any time, or already arrived but not booked in yet). But you risk invoicing customer for goods not actually sent.
If I get time, I'll have a more thorough look through my Sage Workbooks, bit under cosh at mo as have Level 3 manual exam coming up.
Hope this helps a bit.
Phil
-- Edited by PhilMcTankup on Friday 1st of October 2010 02:19:29 PM
It would be a split in the stock. The easier way to search for the order number would be to ensure a customer order number is entered (under order details). Once in the invoice list area - right mouse click on the columns and tick customer order number. You can sort columns into order number or use search.
Alternatively - in the sales order area - go into the order and click on tab invoices - it will give you a list of all the invoices.
Unfortunately I am not sure if earlier versions of instant do this.
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