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Samalixo


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Problem re-installing sage
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Hi I have recently had my PC hard drive wiped clean, I  am having problems re -installing my sage software. I previuosly had version 8, version 12 and instant version 14.  I am only installing instant but when I have completed installation and go to set up the comany details the message "invald directory path C:line 50" does anyone have any ideas please?

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Donna CBK


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Hi, are you on a server rather than C drive? May be a password is require.

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Donna Curling - Complete Book-Keeping Ltd (CBKLtd) - 07939 101900

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Samalixo


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Hi Donna, am on a C drive. I had another go last night so I installed both line 50 versions to see if they were OK - they are, I then installed the instant and everything was fine - I really thought I had made it but as I finished entering comany details where it asks for the activation keys - they were already in - but not the ones fir instant - the ones for version 8. It wouldn't let me go any further because the serial and activation keys didn't match the programme, I couldn't delete them becasue they were 'set in ' if you kno what i meen. Any suggestions?

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Donna CBK


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I believe from what you are saying they are reading from identical directories and therefore the newer versions are taking presidence. You need to ensure they are mapped differently on machine to ensure they do not overide.


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Donna Curling - Complete Book-Keeping Ltd (CBKLtd) - 07939 101900

Payroll & bookkeeping solutions - info@completebookkeeping.co.uk

www.completebookkeeping.co.uk

IAB Training centre - Ringwood

 
Samalixo


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Would this mean installing in a different directory - say for instance C:\instant accounts instead of C:\Sage\line50?

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Donna CBK


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It could be that yes. And if you use a company data, save the file rather than use the lower version and update, it will then combine the versions.  Also makes a difference if Vista.
For instance my 2007 version is: c:/Sage 2007
The other versions are: C:/program data/sage/accounts/2008....2009 etc.etc

Hope makes sense.

-- Edited by Donna CBK on Monday 28th of February 2011 10:02:31 PM

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Donna Curling - Complete Book-Keeping Ltd (CBKLtd) - 07939 101900

Payroll & bookkeeping solutions - info@completebookkeeping.co.uk

www.completebookkeeping.co.uk

IAB Training centre - Ringwood

 
Samalixo


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Hi - yes i do know what you mean, I am off to try it and will get back to you - thanks

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