Also in the early 17th century customer was defined as a "common prostitute". (Wikipedia) Sometimes I think that's what HMRC means...
And what happened to the 'customer is always right'?
But yes the toolkit is fairly useful with lots of references to the manuals with their name/number so I can actually find the related rules on their site.
-- Edited by attilabenko on Tuesday 19th of April 2011 08:55:51 PM