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Post Info TOPIC: sage cant log on
tonys


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Hi,

 

I can't log on to my Sage.  It starts up to enter manager then password but the says username in use cannot log on at this time??

 

Tony.



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ADAS


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Mine does something similar, quite often. I get the option to log out the other user. You not getting this Tony?

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Tony

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semsley


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What version of Sage are you using? If it is an oldish one what you need to do is to into Program Files/Sage/Accounts/ACCDATA find the QUEUE.DTA file and delete it.

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tonys


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Hi,

Thank for relies.

Apparently the PC was shut down from the power switch, and I was still logged on to Sage.

All I get now is the log on screen which reacts as I stated, there is no File option on the start up screen just manager ang password.

It is Sage 2011 and I am stumped!!!

Tony.

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gbm


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I think there's a file you have to delete, but sorry cannot remember where it is or what it's called!

If you've got Sage cover, you could call Sage?

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Nick

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tonys


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Hi,

I don't have Sage cover, it expired the month before last!!

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gbm


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Another possible place to ask would be the Sage Forum.

http://sageforum.co.uk/index.php

I haven't been on for years, but I presume it's still running and Sage users are helping other Sage users with their Sage problems.



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Nick

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Factsheet | Starting a Business

 
Wella


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Hi Tony

Have you tried Sheila's suggestion. If you shut down without logging off sage thinks you are still logged in, and you need to clear the file that registers who is logged in. Doing as Sheila suggests usually fixes the problem.

Bill



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tonys


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I am not that PC savvy! Sorry.

Can you give me a clue as to how I access the file I need to delete. Obviously I can't get into the Sage programme at all so I assume I need to do this via my programme files somehow? Sorry about this but I am sat looking at the screem blankly al the moment.

Tony.

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tonys


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Trying Sage forum,

 

Cheers.



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K3 Accounting


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Hi Tony, hope this helps......you might need a strong cup of coffee first.....

Shiela (Semsley) and GBM are correct about removing the queue.dta file. This is what you do:

To identify the accounts data directory, follow the steps below:

  1. From the Windows desktop, right-click the Sage Accounts shortcut then choose Properties.
  2. Click the Shortcut tab, select the text within the Start In box then right-click and choose Copy.
  3. Open the Start menu, choose Run then delete any text in the Open box.
  4. Right-click in the Open box and choose Paste. The Start In box text pastes.
    Sage 50 Accounts 2008 or Sage Instant Accounts v14 - From the end of the path delete the text Company.000.
  5. Click OK. The directory window opens.
  6. From the accounts directory double-click the Company file then from the list of available programs choose to open it in Notepad.
  7. The Company file shows the path to the data directory, for example, F:\Sage\Accounts. You should take a note of the path to the data directory.
  8. To return to the Windows desktop close all open windows.

 

To delete the queue.dta file, please follow the steps below:

 

  1. From the Windows desktop, open the Start menu then choose Run.
  2. In the Open box, type the data path noted in step 7 in the previous section.
  3. Double-click the Accdata folder, select the queue.dta file, then press the Delete key on your keyboard.
  4. When prompted to confirm the deletion click Yes.
  5. To close Windows Explorer, and return to the Windows desktop, open the File menu then choose Exit.

Sage recommends that you run 'check data' once you have successfully logged in.

Good luck!

Ken

 



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tonys


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Hi Ken,

Well that put me in my place!!

All sorted and big respect for your knowledge.

Thanks to all who contributed, I learn a bit more every day.

Got my last exam for AAT on Monday- BTX. (Found out I passed Budgeting yesterday ,so till this incident I was on a high)I Have been offered a book-keeping job in an accountants, starting in 3 weeks!!

Regards,

Tony.

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K3 Accounting


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Hi Tony

Not trying to put anyone in any place, still learning myself!

In fact I wish I had the time and finance to go through AAT as you have done so my respect goes to you for that. Then again as Mr Sinatra said, I've too few regrets to mention so can't complain.....

Congratulations on your new post and good luck for your final exam - let us know how you get on.

Cheers

Ken

 



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tonys


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Hi Ken,

I meant the last post in a light hearted way, please don't take that literally.

You really did help me out of a tight spot there and I appreciate your time and effort in compiling a comprehensive reply.

I sold my business in 2009 and used the proceeds to live of and pay for my AAT. My wife was most impressed with this!!!

It has been very tough trying to study, work part time and set up my book-keeping business, but I feel the tide changing in my direction at last.

Regards,

Tony.

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Susie Sue


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Thanks also from me Ken. I knew about the queue.dta - but couldn't remember how to do it. Reply has now just been copied and pasted for future reference!!

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Sue
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Tatty


Newbie

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Thank you so very much for taking the time to post this so detailed way to solve the porblem. It helped me!!! I'm quite P C dense, east steps to follow.

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