I am running Sage Instant Accounts Plus v16 (only approx 2 years old). I have just purchased a new computer. I did what I thought was a thorough back-up of my data to transfer. Customer, Supplier, Bank data went across perfectly. However, the product area is only partially complete. I have product names and sales price but no stock levels and no activity history. There is no history of stock takes either. All this renders the software unusable as it show I have no stock to allocate to an invoice. How can I go back into my old computer and rescue this product data?
What about opening it up on the old computer and just checking that when you did the back up you ticked all the boxes, and maybe run the back up again? Then back up to the new PC again and see if it works.
I'm no expert on Sage but hopefully Donna will be on here soon with the answer!
Have you definitely entered the correct activation key when you installed Sage on the new computer? - it sounds as though you are looking at Instant Accounts (basic program) which doesn't have the facility to look at stock levels & history so the data may be there but the program you've put it into can't show you everything.
Along the very top bar of the program it should say Instant Accounts or Instant Accounts Plus - if it's only Instant Accounts you need to find your correct activation key (will be on a despatch note, or you can ring Sage & check) then go to Tools > Activation > Upgrade program & enter it in here.
f you definitely have the rigth program 'd say take another backup and check the data first to make sure you have no errors - the way Sage backups work you couldn't bring across only financial info & no the stock side of things on a backup unless there was some kind of corruption with the data the backup wouldn't work that way,
I would take another back up, make sure you have ticked the right boxes as sage instant is very basic - you may not have all, to back up, then restore it onto your new computer.
I am so grateful to you all! Suebowman, you actually hit the nail on the head! Thank you for saving my sanity and my new computer. I find gremlins as I go along still. For example, on my old machine I could convert an invoice to pdf for attaching to an email by going to print then EXPORT and saving as a pdf elsewhere on my computer. Now the same procedure will not work. Would anyone know why?
Hi Pauline, Quite right to mention the obvious! Yes, I have Adobe Acrobat reader. I have moved with Sage Instant Accounts Version 16 to a computer using Windows 7. When I try to export a file (say, to pdf an invoice for emailing), I get a message:
ACTIVATION ERROR Printer not activated - error code 30
I have spent the morning googling this. So far I have installed Sage PDF Driver update (V2.51) - not cured it. I understand that this version is not always compatible with Windows 7. Based on something else on the Sage site, I have been fiddling around with printers so that the Sage PDF Printer400 is now attached to Local Port (identified as PDF1) with driver set as my actual HP Deskjet 2050 J510 series (is this right?) I have rebooted the computer several times. Still get the same sage error code 30 message.
This sounds like one for the Sage forum....haven't had this sort of problem myself, but I have heard similar ones on there. You will have to register and log in if you haven't already registered. May be a compatibility issue?
Actually Pauline it was quite interesting! I got the update from Sage for my new PC and it still wouldn't convert properly and I was still getting the same error message. The best way was to get Cute FTP and this works a treat....so far!
