I'm using Sage instant accounts... Every time I try to export a report to PDF (e.g P&L, Trial balance, VAT summary, pretty much anything) the whole lot crashes and I have to shut it down!
It doesn't want to co operate whatever I do, tried going direct to file, just crashes, tried preview, export, crashes; tried print, print to pdf, crashes.
Anyone haveany ideas? I don't have Sage telephone support, but I have emailed. Help meeee! :(
I'm assuming that this normally works and it's just today that it's gone amiss.
can you watch your system monitor at the same time as running the software? (cntl, alt, del start task manager)
What happens to memory useage when you try to print?
It could be that your memory has become tied up (have you done a lot of cut and pasting or anything?).
Best approach may be a reboot. Ensure you give it 30 seconds off to flush memory then restart.
hope that helps, if not repost and sure others will have other options as well,
kind regards,
Shaun.
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Shaun
Responses are not meant as a substitute for professional advice. Answers are intended as outline only the advice of a qualified professional with access to all relevant information should be sought before acting on any response given.
Thanks for that, i probably should have explained better!
I'm using it on a brand new lappy that only has other bookkeeping software on, so theres literally no memory taken up as i store everything on dropbox.
It was doing it last night too, rebooted twice now and still the same :(
Thanks for the reply though, much appreciated. It used to do this on my old laptop too!
I know Sage are having problems of their own today, as their own site is down and this is causing problems whn you access their payroll programs
Whilst I don't want you to leave this site, as it is always a great source of help, but have you posted this on http://sageforum.co.uk/ as it is used by many who have a great deal of knowledge of Sage products
Are you storing your live accounts data in a Dropbox folder?
I've seen that as a source of problems. Sometimes it works and sometimes it doesn't.
We recommend to our clients that they store live data in a local folder, with backups diverted to Dropbox. (though some do work directly in dropbox without problems others find that doesn't work for them, and they get weird problems with freezing, crashing, etc)
I'm using it on a brand new lappy that only has other bookkeeping software on, so theres literally no memory taken up as i store everything on dropbox.
I should clarify this, since this is a common misconception.
There are two things in a computer which people commonly refer to as "memory". The first is a set of silicon chips, called "RAM", and the second is the "hard disk", a thing a bit like a record in a metal box.
The most important difference between the two is what happens when the power is removed. Anything in RAM is lost, everything on the hard disk is kept. So when you are using a program, you tend to get it to copy the information you are working on from the hard disk into RAM ("loading"), any changes you make are done in RAM since, apart from anything else, it's a lot quicker than a hard disk, and then you copy it out of RAM back onto the hard disk ("saving") so that it's there when you use the computer next after switching it off. This description is a simplification, but it will do.
The trouble is that the amount of RAM your computer has is invariably a lot lot less than the size of the hard disk (a common example with today's laptops is that you might have a couple of GB RAM, and a 250 GB hard disk). So if you run many programs or are working with a lot of data (either directly, or indirectly as Windows does things for you), the RAM can be filled up. This then causes problems in practice, even though in theory the computer should sort it out for you.
Shaun was talking about the RAM, in that he wondered if it has all been used up with stuff that both you and Windows are currently working on. Your response shows that you are talking about the hard disk. You can easily have loads of space left on your hard disk, but your computer still runs out of "memory", i.e. RAM.
Thanks for clarifying that Rob. I posted the same question on the Sage forum and it turned out I needed to update my report designer, so I did and it's all running lovely now!
