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Post Info TOPIC: Can't access sage backup command, please help
Just


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Can't access sage backup command, please help
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Hi.  I hope someone can help me.  I am running a 3 company, 1 user sage software on my desktop.  I have since uploaded the software onto my laptop and transferred the data from the desktop to the laptop.  Everything has been restored correctly however when I try to go to File > backup at the end of a session I have an error message that comes up.  It is 'You cannot access Backup because MANAGER is logged in on machine (name of machine)'.  Has anyone had this before and how do I fix it?

Thank you

Justine



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J Wilcox
EagleEducation


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Yes. I get this message if one of my colleagues is logged in on another machine. Sometimes they are not logged in but because they didn't log out properly it thinks they are. So they have to log again and log out. Usually they get a message along the lines of remove user which they have to agree to. Not sure why you would get the message on a laptop if it's not connected to a network? Sonya

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GJRobbins


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Hi Justine

Not seen it in this context before, but you could try deleting the queue.dta file in the relevant ACCDATA folder.

This is normally required if on logon a message appears saying you are already logged on when trying to open the company.

It sounds like a similar problem with multi user over a network, the MANAGER user may have crashed out of Sage so not logged out properly..?

Hope that Helps

Jeremy

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