I hope you can help. I have a husband and wife client who are both employed and have joint property income. I sent in their SA returns without having ticked the box to say that they didn't want their coding adjusted for the tax outstanding but they have since told me that they would rather just pay the balance now and not have their coding affected.
When I go to their account on HMRC, it says that the balance will be collected through their code for 2013/14.What's the easy way to change it so that they can pay the balance and their coding isn't affected? Will I have to ring them or can I write/email to get it sorted? I don't want to spend hours on the phone if I can help it!
Are you able to try the authorised Agents Helpline No. 0845 366 7855? Not used it for a bit, but think there'd be uproar here if that started to be unreliable.