I have a customer (Debtor) account that has a credit balance. We issued a cheque for payment back to the customer. How do I now allocate the Bank payment of the cheque to the original invoice/credit note on the customer's account in Sage?
__________________
Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
You should raise a customer refund, which will post the payment to the Customer's account, thereby clearing the credit balance to zero, and it will also appear on your Bank reconciliation for you to match it when the cheque is cleared through your bank acount.
I had two attempts doing different things with the refund button and the restore facility, then twigged I had to do some matching of invoices and a credit note, then the Customer Refund option worked like a dream. Im learning something new everyday! Thank you Bucks for our help.
Chesh
__________________
Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
