i have to credit a customer back for invoices that were paid via his debit card so his account looks clear and up to date at present and if i add a credit note to his account it will leave it in negative - therefore how can i pay the money back to his debit card please - help i am really stuck.
Enter the credit note, so that the customer's account is in credit. Then, to show the refund on Sage, while in the customer ledger, click on "Refund" in the task list on the left. From there on it works much as though you are posting a customer receipt or supplier payment, allowing you to select the credit note (or whatever) and make a payment against it.
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Vince M Hudd - Soft Rock Software
(I only came here looking for fellow apiarists...)
thanks for that but it is the actual physical putting it back through protx that i dont understand - i have taken payments by mistake and therefore need to refund him back to his card in the same way if that makes sense
