I have a problem with Sage instants V12. When I do a bank rec luckily on a months worth, when I pres reconcile it comes up with 'An unexpected profram error (19) has been detected' then it says words to the effect that it won't be reconciled and the data won't be saved.
Anyone any ideas, maybe Vince will be on here to say what I need to do. I have gone back into the Bank activity and it shows that the transactions are actually reconciled, so I don't understand why it says this at all?
The date on my Laptop was changed so would that have anything to do with the settings perhaps? I had been fiddling with my control panel and the clock settings and I must have knocked it back a few days, would that have affected the data, just a thought. This is the first time it has done it to me, I have taken a back up before the bank rec was done, should I roll it back?
Any help would be good as I am really not good at unravelling Sage! This is one of the reasons its not my first choice of software.
I've not encountered that error before, but a quick Google suggests it's to do with whatever they were using at the time to create PDF files. (By default, when you do a bank reconciliation, Sage creates a PDF file of the statement based on the transactions you've reconciled).
I know they've changed what they use to create PDF files recently (i.e. in the last couple of years), though the reason I was given was one of speed. (The subject came up when I reported a problem when emailing statements, which I think I've mentioned on this forum before).
It looks as though Sage have an update on their site that you can download and install. Pop along to www.sage.co.uk/accountsupdates and, in the "Choose your software" field, select "Reporting updates". There's a PDF driver update in that list for Sage V12. Download and install that.
If that doesn't work, then on the same page there's another Sage PDF driver update, that doesn't specify a version - try that.
If all else fails, you can turn off the creation of PDF statements - although it's probably best not to if it can be avoided, because they can be a useful way to identify mistakes. However, if the reason for switching the facility off is because it's falling over, then it's probably not creating the PDFs anyway!
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Vince M Hudd - Soft Rock Software
(I only came here looking for fellow apiarists...)
THanks Vince for coming back so quickly. I am out at a clients tomorrow so I will try it when I get home.
To be honest the PDF part of it I don't really use as I see the client regulary, the only time I PDF anything is if the accountant asks for something, but I suppose I could always print it off and then scan it in to the PC, and then email across to the accountant.
If it the PDF, how do I turn it off so it doesn't do it again? I am not a techo person so go easy on me!
This isn't actually the PDFs that you might export a report as for sending to the accountant (although they are generated the same way, so the same bug could conceivably occur when doing that). This is a file that is automatically saved internally by Sage when you do a bank rec.
In the current versions, you can stop Sage creating them by going to Settings => Bank defaults and unticking "Create Bank Reconciliation PDF" - but I've a niggling feeling it was somewhere else in older versions (v12 of Instant is a few years old, isn't it?) I think another option in older versions was simply to ensure the "Statement Reference" field was blank, because it used that as the file name. (Since the option was introduced it insists on there being a suitable reference if Sage is configured to Save the reconciliation PDFs, but I'm sure in older versions an empty field meant no PDF).
However, as I said, it's better to have the PDFs saved. If you search this forum for Sage bank reconciliation problems, I'm sure you'll find instances where I and others have referred people to those very PDFs as a way to track down the source of a bank reconciliation difference.
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Vince M Hudd - Soft Rock Software
(I only came here looking for fellow apiarists...)
If I can't change it or do any thing with it, is it okay still to do the bank recs as it is, as it looks like it is still reconciling ok, which is wierd I know. I don't want to buy a new version of Sage instants as the client also has a cop and I back upto his once a month.
I have printed off your instructions so I will try it when I get home later.
Many thanks for all your help, I knew you'd know the answer as you seem to be a wizz at sage.
I'm inclined to say yes. It'll be very annoying to keep getting that error, but it looks as though that it updates the data files first, and THEN generates the PDF - so the warning is really just precautionary.
However, to be certain, in this situation I would ALWAYS take a back-up before doing a bank reconciliation, and ALWAYS check the data afterwards. And, for the first half a dozen times at least, I might also be inclined to use a search on Financials for transactions reconciled that time as an added check.
All of which makes bank reconciliations more long winded - but I'd rather be safe than sorry.
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Vince M Hudd - Soft Rock Software
(I only came here looking for fellow apiarists...)
You are a star and have solved my Sage problem (touch wood).
The first download for V12 didn't work I still got the same message, so I downloaded the 2nd version that you said and now it seems to work okay. I have taken a back up before Bank rec and after bank rec and it all seems okay. I will do some more bank recs tomorrow, so will see if it plays up or not. HOpefully not as I am really not technical when it come to sage.
