I'm trying to submit my first payment details using HMRC basic toold RTI but keep getting this error message
The data that you are attempting to submit to HM Revenue & Customs has failed the initial validation checks
<html xmlns='http://www.w3.org/1999/xhtml/'><body><p>Content of element <span class='XQuery-keyword'>{http://www.govtalk.gov.uk/taxation/PAYE/RTI/FullPaymentSubmission/13-14/2}HoursWorked</span> does not match its type definition: String content is not listed in the enumeration facet..</p></body></html>
This error occurs after I click submit all outstanding and then next.
I have no idea what is wrong
Any help much appreciated as the phone lines are closed until monday and i'm tearig my hair out
Firstly, thanks for replying :) I've just checked the employment details and they're correct, they get paid on a weekly basis with no irregular payments. I have 4 employees altogether, it wont let me submit if I do each employee individually either, so its not just a fault with one employee causing a problem when trying to submit in bulk. I just can't see anything wrong, I've deleted the payment for each member of staff and re-done it, it's still wrong Thanks again
If it's any comfort I have an identical problem with the identical error message on my first attempt to submit data. I have 2 companies, one with 2 employees and one with 4 employees. I have the same issue with both companies.
Firstly, thanks for replying :) I've just checked the employment details and they're correct, they get paid on a weekly basis with no irregular payments. I have 4 employees altogether, it wont let me submit if I do each employee individually either, so its not just a fault with one employee causing a problem when trying to submit in bulk. I just can't see anything wrong, I've deleted the payment for each member of staff and re-done it, it's still wrong Thanks again
I'm trying to submit my first payment details using HMRC basic toold RTI but keep getting this error message
{http://www.govtalk.gov.uk/taxation/PAYE/RTI/FullPaymentSubmission/13-14/2}HoursWorked</span> does not match its type definition:
Jen
So helpful these error messages aren't they! Like reading Chinese.
Is it possible that you have set the number of hours worked for the employees in the software and the hours they have actually worked is outside this band? I don't use the HMRC basic tools so don't know how it is set up.
If you are not using or are familiar with the tool it is unlikely you will be in a position to help with the resolution. There is no opportunity to set the hours worked in relation to a band. You simply select one of 4 bands, that's it. Nowhere do you input the hours worked. FYI, I have emailed the issue to the HMRC technical team and will post their response (if any) here in due course.
Just to add on the hours bands - these are meant to be for a typical week so strictly speaking any software should not be using the actual hours worked as it may be different from a typical week.
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Never buy black socks from a normal shop. They shaft you every time.
That's why its so confusing, you don't tell it the hours worked so why should it complain about them
I've emailed them too so I'll also post if they get back to me first
If you are not using or are familiar with the tool it is unlikely you will be in a position to help with the resolution. There is no opportunity to set the hours worked in relation to a band. You simply select one of 4 bands, that's it. Nowhere do you input the hours worked. FYI, I have emailed the issue to the HMRC technical team and will post their response (if any) here in due course.
Ok....was only trying to help. Sorry. Bit harsh though.
please do not confuse this site with some others that you may have frequented.
At all times you are expected to treat other members of the site with the professional courtesy and respect that they deserve.
On occassions some conversations can get heated and in that environment some things are allowed to be said that would normally be picked up on. But, generally speaking the atmosphere of the posters on the site is almost that of an extended family where the members here genuinely care for and look after each other.
I feel that your post detracts from that atmosphere of mutual support and for someone other than Pauline it might actively have discouraged further posting.
I hope that your future posts will be toned in a manner more respectful of other members of the site
kind regards,
Shaun.
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Shaun
Responses are not meant as a substitute for professional advice. Answers are intended as outline only the advice of a qualified professional with access to all relevant information should be sought before acting on any response given.
Please ensure that you have included the hours worked on each employees details when you set them up, even if the submission that you are trying to do does not include them. I had the same error message and by changing the hours worked for each employee my submission worked.
Jenny Evans and myself have a real problem with the new HMRC tool. I'm sorry if I mistook this forum as somewhere I may seek resolution rather than a friendly uninformed chat.
If people were afraid to make a mistake before posting then nobody would post and there would be no forum.
posters make what they perceieve to be helpful posts which where there is an error in the post that is generally picked up and corrected but in a freindly and informative manner from which everyone learns.
We don't belittle people for trying to help.
As for uninformed... Yes, we're all just playing at this with barely a qualification between the lot of us. Just no point listening to anyone here but I do understand that there's some qualified people over on Aweb (hint).
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Shaun
Responses are not meant as a substitute for professional advice. Answers are intended as outline only the advice of a qualified professional with access to all relevant information should be sought before acting on any response given.
Please ensure that you have included the hours worked on each employees details when you set them up, even if the submission that you are trying to do does not include them. I had the same error message and by changing the hours worked for each employee my submission worked.
Many thanks indeed to wickeybish because this solves the problem. The issue is that each employee, whether they are being paid for that period or not, needs to have a radio button selected in both the sections of the employee details setup section: Normal weekly hours worked and Pay frequency. This has solved it for me and I am very grateful. The forum works well !!!!
Just to inform anyone having problems with RTI that Aweb have released an RTI survival kit that you may find helpful in the absence of any real help from those who brought us this dogs dinner.
Responses are not meant as a substitute for professional advice. Answers are intended as outline only the advice of a qualified professional with access to all relevant information should be sought before acting on any response given.
Thank you for your help, I've fixed the problem and its all submitted :) Who'd have thought it could be something so simple! Silly me for assuming that my staff information would be have imported correctly from the previous version of PAYE
You need to check each employees details are right. The problem for me was that when I imported from the previous version of basic tools, the radio button to say that my staff work less than 16 hours a week was not selected and the pay frequency wasn't either. You just need to go to manage employees and go though each one's employment details individually making sure that the pay frequency and hours options are selected and it will magically work :)
I was scrolling down this thread and about to reply, scrolled down a few more posts and saw I already had - then realised it was a post bumped from 18 months ago.
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Never buy black socks from a normal shop. They shaft you every time.
