The Book-keepers Forum (BKF)
The Book-keepers Forum (UK) -> General Book-keeping & Accounting -> Transferring sage instant accounts to a new pc error message
Post Info TOPIC: Transferring sage instant accounts to a new pc error message
pargrey


Veteran Member

Status: Offline
Posts: 44
Date:
Transferring sage instant accounts to a new pc error message
Permalink Closed

I have bought a new PC and need to transfer my Sage instant accounts to it, tried without success keep getting an error messge on new PC "you cannot lo gin because MANAGER is making error corrections on machine MHPC2_5788"  Can anyone help me, it's driving me nuts.



__________________
Stardoe


Guru

Status: Offline
Posts: 1470
Date:
Permalink Closed

Hi there,

At which point are you getting this error message? Have you installed Sage on the new PC and did it install ok? Are you getting this error message when you try to log in before you restore your data?

__________________

Pauline
pargrey


Veteran Member

Status: Offline
Posts: 44
Date:
Permalink Closed

Hi

I've installed sage and when I come to log in it's coming up with the error message



__________________
spongesmith


Member

Status: Offline
Posts: 12
Date:
Permalink Closed

Hi

Is this a multi user or multi company system, is there another user logged into the Sage data ?

The error message is stating that the sage company you are attempting to log into is currently being used by user MANAGER on computer MHPC2_5788.

Regards



__________________
Stardoe


Guru

Status: Offline
Posts: 1470
Date:
Permalink Closed

Which version of Sage Instant are you using? I think you need to delete the Queue.dta file, but telling you where to find it depends on the version you are using.

__________________

Pauline
pargrey


Veteran Member

Status: Offline
Posts: 44
Date:
Permalink Closed

Hi

It's sage instant accounts version 17

__________________
GJRobbins


Senior Member

Status: Offline
Posts: 245
Date:
Permalink Closed

Agree with Pauline - delete the queue.dta file in the ACCDATA fileand you will be good to go..

__________________

"Quite simply the best add on for Sage we have ever invested in.."

Want to see what all the fuss is about? Click here: OptegraMRP
pargrey


Veteran Member

Status: Offline
Posts: 44
Date:
Permalink Closed

thanks - not sure where to find the file I need to delete



__________________
Stardoe


Guru

Status: Offline
Posts: 1470
Date:
Permalink Closed

Hi there,

Your Accdata folder should be here:- c:\programdata\sage\accounts\XXXX\company.000\accdata (where xxxx is your version number). Open the accdata folder and scroll down to the queue.dta file and delete it. Sage creates this file every time you log on, so no need to worry about losing it. This path applies to Windows Vista and Win 7, if you have Windows XP it will be a slightly different path.

Let us know if this works

__________________

Pauline
bro0010


Senior Member

Status: Offline
Posts: 115
Date:
Permalink Closed

Pargrey,

Just in case you're confused when Pauline refers to the version number as xxxx when yours is 17 (two digits only), the versions are commonly referred to by either number or year.

V16 is 2010

V17 is 2011

V18 is 2012 etc ...

HTH.



__________________

Ian

Ian Brown FCA
Onion Reporting Software Ltd

www.onionrs.co.uk

Sage accounts in Excel to go. No set-up necessary.
Stardoe


Guru

Status: Offline
Posts: 1470
Date:
Permalink Closed

Hi Ian,

Thanks for the clarification....silly me! lol

__________________

Pauline
pargrey


Veteran Member

Status: Offline
Posts: 44
Date:
Permalink Closed

Deleted the file and I've logged in successfully

Thanks for all your help - better start catching up on my work now!

__________________
Stardoe


Guru

Status: Offline
Posts: 1470
Date:
Permalink Closed

Well done!    You're not working on a Sunday are you?  lol



__________________

Pauline
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.
The Book-keepers Forum (UK) -> General Book-keeping & Accounting -> Transferring sage instant accounts to a new pc error message
Tweet this page Post to Digg Post to Del.icio.us
Members Login
Username 
 
Password 
    Remember Me  
©2007-2024 The Book-keepers Forum (BKF). All Rights Reserved. The Book-keepers Forum (BKF) is a trading division of Bookcert Ltd. Registered in England Company Number 05782923. 2 Laurel House, 1 Station Rd, Worle, Weston-super-Mare, North Somerset, BS22 6AR, United Kingdom. The Book-keepers Forum and BKF are trademarks of Bookcert Ltd. This forum is a discussion forum only. There will usually be more than one opinion to any question and any posting should not be viewed as a definitive solution. No responsibility for loss occasioned to any person acting or refraining from action as a result of any posting on this site is accepted by the contributors or The Book-keepers Forum. In all cases, appropriate professional advice should be sought before making a decision. We reserve the right to remove any postings which are offensive, libellous, self-promoting or engaged in covert marketing. We will not notify users of removals. The views expressed in the forum posts are those of the individual and do not necessary reflect or agree with those of The Book-keepers Forum. Any offensive or unsuitable posts will be removed by the moderators. Any reader of this forum can request for a post to be looked into by sending an email to: bookcertltd@gmail.com.

Privacy & Cookie Policy  About