I am stuck with something in Sage Instant Accounts, hope someone can help to allow me to clear this up correctly.
I have a supplier who invoiced me for something I did not owe them back in April and they took the funds from my bank account. Instead of refunding this they gave me a credit note (£72.00) and for the following months it was used up for what they owed me.
I added this credit note to the suppliers account a long with all the invoices that were used for the credit note in sage. As all these invoices are still outstanding (OS) in Sage and as there have been no bank payments for them how do I clear them up?
Here is how the suppliers account looks like, these are all still outstanding as there was not bank payments from them:
Credit note - £72.00 - credit note supplied
Invoice - £12.00 - used from credit note
Invoice - £14.15 - used from credit note
Invoice - £28.30 - used from credit note
Invoice - £28.30 - £17.55 used from credit note and £10.75 taken from bank
You need to go into customers receipts and allocate them against each other so that you are creating a payment with a nil balance.
Hope that helps
Thanks Bethan
If you have not already sorted this, you will need to "pay in full" the credit note in supplier payments and this will generate funds to pay the o/s invoices. You can then allocate the amount to your various invoices, the last £17.55 will be as a part payment and then you enter the £10.75 as a normal funds receipt to clear that balance. HTH :)
