Had an odd one. I use Moneysoft and have field all the Payroll etc, claimed the Employers allowance etc. Yet a client has had a late payment notice, when I called HMRC it is because the allowance claim box is unticked. In Moneysoft it says it has been filed etc so am at a loss as how to correct this
Hi
Ive not come across this one before. Do you have the RTI report with the part showing the time and date filed? You can get a copy from the system - should have an HMRC acknowledgement code on it if I remember correctly. Plus the email confirming its gone? If so I think I would be tempted to send copies to HMRC saying that there late payment notice shouldnt have been issued and asking them to make further comment (after maybe speaking to the helpdesk at Moneysoft first to see if they can shed any light on it)
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Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
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Thanks for the reply - it's an odd one. Pretty sure I have those filing receipts but will double check once I fire up the laptop. Lady at HMRC seemed to think there was no issue with teh late filing but once I have the full info I will write to them. Will let you know how I get on
have now spoken to moneysoft. Surprise surprise it's an HMRC issue. They walked me through forcing a re claim by going to employer details hitting ctrl alt + r and then clicking ok until it gives you the option to force an employers NI allowance.
fingers crossed it will work. Apparently this has affected lots of people after the computer system glitch a couple of weeks ago
